Customer Service Manager

• 11 septembre 2026
• 100%
• Durée indéterminée
• Seon

Customer Service Manager

FEHLMANN AG develops, produces and markets high-quality machine tools worldwide, recognized globally in the field of precision milling and drilling.

To lead our customer service department, we are looking for an experienced, motivated customer service manager with an entrepreneurial spirit.

Your tasks:

• Global responsibility for customer service, organizational and operational management of an experienced and efficient team
• Responsibility for the sustainable success of the service organization and for guaranteeing customer satisfaction
• Support in the planning of service technician interventions
• Control of service reports, decision and control of billing to the customer
• Interlocutor for all customer questions in customer service

You bring:

• Basic technical training as a polymechanic or automation technician with complementary commercial training
• Leadership personality oriented towards decision-making and the customer, with good manners and experience in a similar position within the machine industry
• Structured, reliable working method, knows how to set priorities well
• Impeccable correspondence in German and good communication skills in French, other foreign languages such as English and/or Italian are an advantage

Our benefits:

• We guarantee you a thorough introduction and support in your tasks by experienced and highly competent team members.
• Interesting, varied and responsible activity
• Modern and equipped workplace
• Attractive employment conditions

Have we aroused your interest? We look forward to receiving your application by e-mail to our HR manager, Mr. Oliver Bärtschi, oliver.baertschi[at]fehlmann.com.

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