Senior IT Service Manager (1319)

Berne, Switzerland (and home office) | 80-100% What you can contribute • Analyze the level of utilization, execution duration, and specificities of the contracts and IT service packages to be taken over • Evaluate the technical and contractual possibilities of integration into the standard operations of OFIT and determine, in consultation with the product owners and specialized domains, the risks and conditions of a takeover • Support the product owners from an operational perspective by proceeding with the creation of purchase requests and the monitoring of acquisitions, as well as the establishment of documentation and budget monitoring throughout the application lifecycle • Ensure lifecycle planning (roadmap, versions, changes, and replacements) as well as the coordination of supplier services according to the contract (service level agreements, indicators, quality) and participate in the preparation of documents for acquisitions subject to WTO rules • Guarantee customer service from the day of takeover (monitoring, backup, patch management, access management) and contribute to the development of security-related documentation (Schuban, ISDS, basic IT protection) <br /> What makes you unique • Tertiary degree (ES, HES, university) in computer science, business informatics, or IT service management, or equivalent professional experience • Several years of experience in the field of IT service management, particularly in the takeover and operation of specialized applications as well as, ideally, project experience in the transfer and transformation of applications for their integration into operational operations • Proficiency in ITIL processes (incident, problem, change, version, and service level management) • Knowledge of public procurement law (public procurement law and ordinance), including regarding contract controlling and the steering of supplier services (service level agreements, key performance indicators, escalation, and extensions) • Basic knowledge of security-related documentation (Schuban, ISDS, basic IT protection) allowing for active contribution to the development of security plans • Strong sense of responsibility, ability to set clear priorities, including under pressure, and ability to establish effective communication between clients, suppliers, and internal teams • Good knowledge of two official languages <br /> In a few words As a single point of contact, you bridge the gap between contracts, suppliers, and specialized domains, while ensuring that takeovers take place on time and meet quality requirements. In this context, you ensure the monitoring of the specialized application throughout its entire lifecycle, from contract analysis to its secure handover, including its acquisition. What we offer <br /> • Working for Switzerland We are committed to the success of the Swiss model and the well-being of the population. • Diversity every day We ensure equal opportunities, which allows us to deploy our skills and express different points of view. • Health at work We assist and advise our employees on all matters related to physical or mental health. All benefits (https://www.stelle.admin.ch/stelle/fr/home/bundesverwaltung/ihre-vorteile-auf-einen-blick.html) <br /> How much (OF)IT do you have in you? We, the Federal Office of IT and Telecommunications (OFIT), are an agile and future-oriented office. With us, curious minds, ambitious and innovative people develop various digital solutions for Switzerland. We support and encourage mobile and location-independent work. The members of our teams can thus organize their work flexibly and individually to the greatest extent possible -- to reconcile family and work. Furthermore, we maintain a culture of using "tu" and promote your future within OFIT with our extensive range of training and professional development courses. Additional information We kindly ask you to apply via our candidate management system. To do so, simply click on << To apply >>. For this position, we do not consider placement agencies. Questions about the position Carlos Mojentale Head of Chapter IT Operations & Support 2 +41 58 46 33475