Student Job: Helpdesk at 50% ASAP

Computer science student, are you looking for an opportunity to develop your professional experience? Are you available quickly for a 6-month mission? Join a dynamic team within a documentation department in the financial sector. Our client offers a stimulating work environment where your sense of service and technical agility will contribute directly to the efficiency of the employees. Student Job: Helpdesk at 50% ASAP About the role Within a team of three people, you will provide operational support and assistance to internal users. You will play a pivotal role between business needs, managed services, and technical teams to ensure the fluidity of documentary processes and support to internal employees. We offer you a flexible 50% position within a rigorous and caring professional framework. It is the opportunity to increase your skills! Tasks Manage the processing of digitized mail Handle operational tasks on the Electronic Document Management (EDM) tool Write and update user guides for internal employees Open and follow up on ticket resolution with the managed service provider and ensure follow-up Support and simplify technical procedures for users Coordinate exchanges between business units and external providers We are looking for Training in computer science Residence in Switzerland is imperative Excellent command of French and English, both spoken and written A plus if you possess Good knowledge of German Previous experience with a CRM tool and Jira First successful experience in IT support or helpdesk To succeed in this role, your personal skills are as follows: Ability to learn quickly and great resourcefulness Service spirit and pronounced customer orientation Rigor in administrative and technical follow-up Our recruitment process This recruitment process is managed by Academic Work. Our selection process is continuous and the advertisement may be closed before the recruitment process is completed if we have moved to the next phase. The process includes two tests: a personality test and a cognitive test. These tests are tools used to find the right talent for the right position, in order to guarantee equality, diversity, and a fair process. jpidfa064cbjm jpit0729jm jpiy26jm