Online Trading Customer Service Advisor - Tradedirect (Fixed-term contract) Job Details | BCV

What if your professional story continued at BCV? Join the first universal bank in the canton of Vaud, one of the strongest banks in the world, and its some 2000 employees. Take part in the success of an institution rated AA by Standard & Poor-s since 2011 and contribute to the growth of the Vaud economic fabric as well as to the attractiveness and vitality of our region. TradeDirect, the online trading platform of Banque Cantonale Vaudoise (BCV), is part of the BCV Multichannel department which develops the digital offers of our different business lines. TradeDirect manages and provides support to clients throughout Switzerland. In order to strengthen the team in charge of Tradedirect, based at our administrative center in Prilly, we are looking for a: Online Trading Customer Service Advisor - Tradedirect (Fixed-term contract) ## Online Trading Customer Service Advisor Your missions: • Welcome and serve our Tradedirect clientele, via different communication channels (telephone, e-mail, chat, social networks, etc.) • Be one of the referents for the TradeDirect product, by accompanying internal and external clients in their stock market operations • Assist clients in case of technical problems, explain the functioning of the product (navigation in iOS and Android applications, use of tools on the website) and help respond to client complaints • Detect commercial opportunities and follow up with clients and prospects (prospect follow-ups, Welcome Calls, etc.), • Execute administrative tasks related to the activity. Your profile: • Commercial training (experience in the financial/banking sector is an advantage) • In addition to your native French language, you have an excellent knowledge of German (English and Swiss German an advantage) • You are interested in financial markets, the stock exchange and new modern digital channels • You have an excellent sense of service, like contact with clients and have a team spirit • You are willing to learn and determined • You master usual IT tools (PC, Mac, Word, Excel, iPhone/Android smartphone, etc.) and are interested in new technologies