IT & Telecom Support Engineer / Technical Analyst

IT & Telecom Support Engineer / Technical Analyst At Salt Business, we bring the world of communication and IT technologies closer to companies – with the goal of inspiring our customers through expertise, simplicity, and commitment. In Salt Business customer service, we see ourselves as dedicated and personal partners of our customers – a clear added value compared to classic call center structures. Are you enthusiastic about IT and telecommunications technologies and their influence on business processes? Do you enjoy analyzing complex problems and finding pragmatic solutions? Does it motivate you to work in direct contact with corporate customers and to collaborate with various support levels (L1, L2, L3)? Then you are in the right place with us – strengthen our Business Division as IT & Telecom Support Engineer / Technical Analyst Your tasks As part of the Business Customer Care Team, you will take on the following tasks: You provide technical support at Level 2 for corporate customers, in close cooperation with Level 1 (Customer Service) and in coordination with Level 3 (experts and external partners). You analyze, rectify, and resolve complex disruptions in IT and telecommunications environments (fixed network, mobile, data, VoIP, networks). You ensure professional communication and direct exchange with corporate customers throughout the entire incident process. You work with Level 3 experts on fault analysis, learn from the cases, and jointly develop processes further. You support the integration, configuration, and optimization of IT and telecom solutions. You contribute to technical documentation as well as knowledge transfer to Level 1 support. You ensure high customer satisfaction through proactive communication and technical competence. Your profile Education in the field of IT, telecommunications, or a comparable qualification. Several years of experience (3–5 years) in technical support at Level 2, ideally in an IT or telecom environment. Sound knowledge in the following areas: VoIP, SIP, SIP trunking and enterprise telephony solutions SD-WAN, IP networks, LAN/WAN, VPN, Security (Firewall, Routing, Switching) Monitoring and ticketing tools Strong analytical skills and problem-solving competence. High willingness to learn new technologies. German as a native language; very good knowledge of English and/or French. Italian is an advantage. Customer-oriented mindset, teamwork skills, and an independent way of working. We offer An exciting working environment in a growing Business Division. Direct contact with corporate customers with an essential contribution to their satisfaction and loyalty. Opportunities for professional development within an experienced team. Diverse and innovative projects in the IT and telecom sector. Attractive employment conditions and social benefits. Work location The position is located in Biel/Bienne, with occasional assignments at corporate customers on-site. Application Please apply online with complete documents (CV, cover letter, and certificates). Only online applications will be considered. jpid7747007jm jit0727jm jiy26jm