Account Director with a focus on CRM, Customer Engagement & Loyalty (m/w/d)

As a consultancy and creative agency, we work with our clients on an equal footing – and with each other, by the way: At our company, you will find short decision-making paths, flexible scope for action, and plenty of room for your ideas and development. Whether you're a trainee or a member of the board, your nexianer colleagues are real personalities who learn and grow together every day through open exchange on challenging topics: They are moms and dads, travel enthusiasts, music lovers, headbangers, nerds… What unites us? We are people with a team spirit, high self-motivation, and enthusiasm for digital topics. Curious? Then take a look and get to know a few faces. We place great emphasis on development. Whether in our own nexum Academy, internal workshops, external training sessions, or certifications. We support and promote your individual development. We give you the opportunity for professional exchange. With your colleagues in account management, in interest groups, in overall or team jour fixes: We offer you numerous formats to drive topics forward together. The result counts! Since we know that you sometimes have to be spontaneous, we offer flexible working hours, hybrid work regulations, and home office. Mac or Windows? Choose for yourself. Responsibility that pays off: We trust you completely when it comes to expanding and maintaining our Swiss customer base. The successes you achieve will be rewarded with attractive sales bonuses, so your commitment and dedication will also be financially recognized. We work with modern tools and processes so that we can design our work efficiently and make it fun. This, of course, also applies to hardware. Maintaining and expanding existing customer relationships – this includes, among other things, caring for, maintaining, and developing our Swiss customers - with a genuine sense of their needs and goals. The responsibility for achieving relevant quantitative key figures. Forecast planning and maintenance of customer sales. You work closely with our project teams and ensure that projects for your customers are successfully implemented. Acquiring new customers - this includes, among other things, the joint development and implementation of a sales strategy oriented towards the nexum portfolio and strategy. Planning, controlling, and implementing acquisitions - from customer presentations to creating offers to independently negotiating contract conclusions. Identifying and addressing responsible decision-makers Building and maintaining networks Strategic consulting for customers with a focus on CRM, Customer Engagement & Loyalty Building and maintaining strategically important partnerships with system providers or other service providers An experienced customer manager with a talent for building and maintaining long-term relationships Communicative and persuasive, with a confident and sympathetic demeanor – whether in personal conversations or presentations An entrepreneurial thinker and team player who can recognize opportunities and act strategically Based in (German-speaking) Switzerland Willing to travel and have very good English skills (Many years of) experience in the field of consulting and agency services and/or in-depth experience on the customer side, ideally with experience in the decision-making process for selecting service providers, e.g., as a member of the decision-making committee) A solid commercial and entrepreneurial understanding A pronounced networking gene, i.e., the ability and enthusiasm to establish contacts and build relationships Very good consulting and negotiating skills A pronounced customer and service orientation as well as a high quality awareness A high willingness to perform and succeed Familiarity with the digital needs of customers in Switzerland and understanding their specific requirements and wishes. Familiarity with digital consulting and digital solutions such as CRM, MAP, LMS, CDP, CMS, and can ideally place these for your customers. In-depth expertise in CRM, Customer Engagement & Loyalty, as well as broad expertise in the strategy and portfolio of the entire nexum (topics, tools, trends, industries, customers) Of course, these things are important to us. But if you're not so sure about one point, but instead have other interesting skills or topics that you'd like to bring in and develop with us, let's get into an exchange together. For us, communicating on an equal footing means that you can address us in the same way that we address you. Since we use the informal 'du' at nexum, and you might soon be a part of it too: Just start your application that way. At the same time, we want to make it as easy as possible for you, so a cover letter is not mandatory for us. Just send us your resume in two minutes. That’s it. Using the 'Apply now' button, you will automatically be taken to the contact form, where you can also just ask us questions. We will then get back to you personally and promptly. Of course, you can also reach us by phone, just give us a call. We look forward to your message or application! Laura Hödtke Senior People Operations Manager Tel.:+49 221 99886-0