Collaboratore/trice junior Service Desk TCITsd

Berna, Svizzera | 80-100% (jobsharing possibile) The contribution you can make <br /> • Receive, record, prioritize and process incidents, support requests and user requests. • Analyze and resolve simple technical faults. • Forward complex incidents and customer requests to second-level support. • Assist users in the use of TIC media, applications and standard services. • Record, classify and document all requests and incidents in our ITSM. • Participate in the development and respect of standards related to assistance, quality and processes in the context of help desk operational activities. <br /> What distinguishes you <br /> • Completed professional training as an IT specialist or equivalent. • Experience in the Service desk or customer support field. • Service and communication attitude, team spirit. • Interest in change and innovation: promoting change together with a motivated team. • Reliable, structured and autonomous approach to work. • Good active written and oral knowledge of two official languages and passive knowledge of the third language. Knowledge of English is an advantage. <br /> In summary The Directorate of Work of the SECO is the competence center of the Confederation for the main issues related to labor market policy, placement, unemployment insurance and labor market statistics. The IT department manages the digitization of business processes, as well as the operation of business applications for our insured customers and partners. As a Service Desk operator, the person with the required profile will be the first direct point of contact for our customers and partners in case of technical problems or requests for our services. Receives customer requests, records them in our ITSM tool, processes simpler requests autonomously and, if necessary, coordinates the transfer to 2nd level support. For this position, we are looking for a service-oriented, proactive person with a strong sense of responsibility. What we offer <br /> • Working for Switzerland We strive for the Swiss success model and work for the well-being of the population. • Living diversity The realization of equal opportunities allows us to express our skills to the best of our ability and to consider different perspectives. • In shape at the workplace We provide support and advice to our employees on the topic of physical and mental health. All benefits (https://www.stelle.admin.ch/stelle/it/home/bundesverwaltung/ihre-vorteile-auf-einen-blick.html) <br /> The State Secretariat for Economic Affairs (SECO) is the competence center of the Confederation for all issues related to economic and labor policy and is integrated into the Federal Department of Economic Affairs, Education and Research (DEFR). SECO works to open up free access to all markets for goods, services and investments. SECO's commitment to fighting poverty is realized within the framework of economic development cooperation. SECO defines economic and trade policy measures to the benefit of developing countries, Eastern European countries and Central Asia, as well as new EU member states. Additional information Please apply through our application management system (complete dossier with motivation letter, CV, work certificates and diplomas). To do this, click on \<\<Apply\>\>. Questions about the job Barbara Driscoll +41 58 46 61287