Senior Process Excellence Expert (m/f/d)

137173 | 80 - 100% | Oerlikon, Zürich | Hybrid

Does the thought of using your conceptual strength and winning people over for sustainable changes motivate you? Have you always wanted to think business processes further across departmental boundaries and create the foundations for effective process control?

In the role of Senior Process Excellence Expert, you will be part of the Information & Technology business division in the area of Enterprise Architecture & Planning at Zurich Schweiz.

In this key role, you will take on functional leadership in the expansion of Process Excellence in the Enterprise Architecture of Zurich Schweiz. You act at the interface between Business and IT and work to a large extent directly with specialist departments and management teams outside of IT. Together with the specialist departments, you develop binding standards, clear responsibilities, and a seamless view of end-to-end processes, shape the cooperation between central control and decentralized implementation, and actively contribute to projects and process initiatives. In doing so, you moderate cross-departmental workshops, accompany changes within the framework of organizational change management, and continuously develop our methods based on practical experience.

What awaits you

• You further develop the overarching process architecture and the cooperation model for Process Excellence with clear roles, standards, and decision-making rights, while supporting the end-to-end process owners as well as the management teams in exercising their roles and sustainably anchoring common ways of working in the company.
• You build the Process Excellence Council as a cross-departmental steering body, lead its work functionally, and prepare decisions for the prioritization of process improvements, while bundling process requirements from the specialist departments, making dependencies and conflicts of interest visible, and aligning the process agenda with existing governance and portfolio structures.
• You develop a common process understanding that connects the requirements of Business, Risk Management, Compliance, and IT. In doing so, you balance customer benefit, profitability, and risk and compliance requirements, and create the foundation to make changes understandable and sustainably anchored in the company.
• You actively participate in strategic projects and process initiatives, shape end-to-end processes, and support teams in clarifying cross-departmental dependencies and resolving functional conflicts of interest; to this end, you design and moderate workshops with process owners, specialist departments, management teams, risk management, and IT, and together with them develop concrete improvements and actionable target images and accompany their implementation within the framework of organizational change management.
• You establish, together with the business divisions and Finance, a uniform framework for process KPIs, transaction costs, and benefit measurement, thereby creating transparency for informed decisions and continuously developing KPI-based process control.

What distinguishes you

• University degree in Business Informatics, Business Administration, Industrial Engineering, Organizational or Corporate Development, or a related field, or a comparable qualification.
• Extensive experience in process architecture, Business Process Management, or Process Excellence, as well as demonstrable practice in building governance and cooperation models at the corporate level.
• Experience in leading cross-departmental change projects and the ability to win different stakeholders - including management teams - for common goals, reach binding agreements, and anchor sustainable changes.
• Sound experience in the insurance environment and a good understanding of central end-to-end business processes - from sales and underwriting via contract administration to claims and benefit processing - is an advantage. Knowledge of KPI-based process control, the economic evaluation of process improvements, and the integration of risks and controls into business processes is a plus.
• Strong conceptual, analytical, and decision-oriented skills as well as convincing communication and moderation skills in German and English.

Good to know

Part-time or full-time: 80 - 100%

Work location: Oerlikon, Zürich

Start date: from 01.11.2026 or by arrangement

Travel activity: None

Hybrid working: up to 40%

Everything about your application

In a first step, you can apply directly to us online - for this, you only need your CV. You can find more information about the application process here.

We value an efficient and appreciative application process. The Talent Acquisition Team reviews your application personally, without the use of artificial intelligence. From your first personal meeting with the responsible manager, you will always receive individual feedback from us. Because we are convinced: meaningful feedback is based on personal exchange.

We do not work with recruitment agencies for this position. Unsolicited applications will neither be considered nor remunerated.

Do you have any questions? Marco, Senior Talent Acquisition Consultant, is happy to assist you at +41 44 628 31 62.