Customer Advisor: Customer Center Niederurnen

In the Customer Center of PostFinance, you are in direct exchange with our customers. You recognize their financial concerns and support them with competent advice via various channels. Through your commitment, you ensure positive experiences and strengthen the connection of our customers with PostFinance. In this way, you contribute actively to the success of PostFinance in a dynamic environment.

Why you start with us

Time for recovery
6 weeks of vacation and the possibility of unpaid leave.

Flexible working models
Part-time, job sharing, and top sharing.

Individual development
Diverse training and further education offers, temporary job changes, and stages.

Modern working worlds
Modern workplaces, co-working in Bern and Zürich, as well as home office in many areas.

Maternity & paternity leave
18 weeks of fully paid maternity leave and 4 weeks of paternity leave.

Health in focus
Preventive offers, ergonomic workplaces, and targeted support during longer absences.

Mobility offers
Free Half-Fare travelcard (Halbtax) or discounted GA, as well as attractive bicycle, carsharing, and e-car offers.

Lived equal opportunity
Among other things, through transparent salary information in our job advertisements.

What you can achieve

• As the first point of contact, you take over the professional processing of telephone and written inquiries from our customers regarding products and services
• You recognize and use sales opportunities proactively by offering customers suitable products and services
• You inspire our diverse customers with your empathetic, communicative, and open manner and create a positive customer experience

What you bring with you

• Completed basic training or experience in the service sector
• Joy in telephone customer contact as well as ideally experience in customer service and sales
• Excellent oral communication skills in German as well as in a second national language (French or Italian)
• Secure application of several IT applications and communication tools (telephone, e-mail, chat)
• Ability to orient oneself in a fast-paced environment with changing shifts as well as empathy for different customer needs
• Readiness for 100% presence during the introductory phase of 3 to 6 months as well as the possibility for later adjustment of the employment degree and home office activity by arrangement