Team Leader User Services

Team Leader User Services Posieux, Switzerland (and home office) | 80-100% This is what you can contribute Leadership and further development of the cross-site teams: resource planning, competence development and establishment of a quality-oriented service culture Building a cross-site organization of user services: conception and implementation of operating models for central support, facility management, central warehouse and laundry, definition of roles, responsibilities and cross-site standards Control of the operational service offer: ensuring the availability and quality of services at all locations, measuring user satisfaction and initiating continuous improvement measures Control of processes and digitalization: implementation of logistics processes (ProLeMo model), support in the introduction of digital tools and ensuring the traceability of processes Representation of the department and support of external service providers: definition of outsourcing strategy, negotiation of strategic contracts and representation of the department vis-à-vis internal partners and federal authorities What makes you unique Bachelor's or Master's degree from a university of applied sciences in logistics, facility management, hospitality or a related field; additional training in team or project management (IPMA, PMP) is an advantage Several years of experience in a comparable field with proven leadership experience - ideally in the management of decentralized teams Natural leadership qualities, creative mind, ability to question existing things and convince others; you feel comfortable in changing environments and complex situations Experience with SAP and Jira; knowledge of the ProLeMo model or an equivalent model Very good knowledge of two official languages In a nutshell A rare position at the interface between management and service innovation: Agroscope is looking for a dynamic personality to take over the operational management of user services - a far-reaching, challenging and emerging field of responsibility. You don't just manage existing services: you reinvent them, restructure them and introduce them across locations. From central support to facility management to central warehouse and laundry - you build a coherent and user-oriented organization at all Agroscope locations in Switzerland. What we offer Working for Switzerland We are committed to the Swiss success model and work for the benefit of the population. Lived diversity Thanks to equal opportunities, we unfold our competencies and bring different perspectives into play. Healthy at work We support and advise our employees in the area of physical and mental health. All benefits Good food, healthy environment Agroscope is the federal government's competence center for research in agriculture and food economics. The researchers carry out their activities at various locations in Switzerland. The headquarters is located in Bern-Liebefeld (from 2026: Posieux FR). Agroscope is affiliated with the Federal Department of Economic Affairs, Education and Research WBF. Additional information The Infrastructure department of Agroscope is responsible for providing and maintaining the working infrastructure of Agroscope. It offers logistical support for all units: maintenance and technical support of buildings, fleet management and various support services. Its task is to ensure and further develop the research operation of Agroscope in a sustainable and economical use of financial and ecological resources. Questions about the position Dupas Head of Infrastructure jpid06fcebdjm jit0625jm jiy26jm