Technical Dispatcher Customer Service Car Wash Systems 100 % (m/f/d)

For our technical customer service in the field of car wash systems, we are looking for a technically savvy personality who organizes service assignments, assesses technical concerns, and develops binding solutions together with customers and service technicians.

You have a sound technical education and practical experience. German and French are part of your daily work, as you also support service technicians and customers in French-speaking Switzerland. You can explain technical matters understandably in both languages as well as competently discuss and negotiate appointments, scope of services, and costs.

Your tasks

• Plan and coordinate service assignments: You dispatch our service technicians taking into account urgency, technical requirements, and available capacities.
• Assess technical concerns: You receive fault reports, ask targeted follow-up questions, and clarify the next steps together with customers and service technicians.
• Support customers and service technicians in German and French: You coordinate assignments, explain technical contexts, and communicate clearly and solution-oriented even in the case of complaints or under time pressure.
• Create and discuss service offers: Together with the service technicians, you develop offers for repairs, maintenance, and other service activities. You explain the scope of services and negotiate the conditions within the framework of your competencies.
• Process service orders completely: You record and monitor service orders, check completed assignments, and ensure correct billing.
• Ensure information flow: You ensure that customers, service technicians, and sales have all relevant information in a timely manner.

What you must bring

• Completed technical vocational training, for example in electromechanics, automation, electrical engineering, or a comparable field of expertise.
• Sound practical technical knowledge: You understand the interaction of mechanical and electrical components, can assess technical faults, and communicate professionally on an equal footing with service technicians.
• Business fluent German and French skills: You independently conduct customer conversations, technical clarifications, and negotiations regarding appointments, services, and costs in both languages. You are also proficient in written communication.
• Organizational talent and decision-making ability: You set clear priorities and maintain an overview even with short-term changes.
• Binding and customer-oriented appearance: You make clear agreements, follow up on open points consistently, and deal constructively with demanding situations.
• Confident use of IT applications as well as the willingness to familiarize yourself with our dispatching and ordering systems.

Experience in technical customer service, service dispatching, or in the field of car wash systems is an advantage.

What we offer you

• A versatile and responsible activity with direct contact with customers and service technicians.
• A dedicated team that works together and supports each other.
• Modern employment conditions and a flexible working time model.
• Opportunities for personal and professional development.

Your application

Do you combine practical technical knowledge with organizational talent and communicate confidently in German and French? Then Mr. Ezio Selmi-Frey looks forward to receiving your complete application documents via or by e-mail.

For questions regarding the technical requirements of the position, Mr. Eichenberger is at your disposal.

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