2nd Level Support Engineer

Switzerland shops at Fust! We aim to be a leading provider in the areas of electrical household appliances, multimedia/consumer electronics as well as kitchen and bathroom remodeling, and with our comprehensive range of services and our unique services, we create real added value! Become part of our team and help us to continue creating customer experiences! A job at Fust, and it's running! 2nd Level Support Engineer Tasks Independent processing of fault reports via remote access Analysis and rectification of complex faults (hardware, software, network) in cooperation with internal and external specialists Support of Level 1 Support as well as escalation to Level 3 Support if required Installation, maintenance and migration of servers, networks and peripheral devices Creation and maintenance of technical documentation as well as reporting on support status Requirements Completed basic technical training Sound IT knowledge (hardware, software, networks) Experience in the field of sound systems or video surveillance is an advantage High quality awareness, reliable way of working and strong communication skills French or Italian language skills are an advantage What we offer Employment conditions: Largely flexible working hours, free parking spaces, internal Coop restaurant with a wide selection at preferential prices, modern and bright premises Discounts: Discounts in various Coop formats, 5-fold amount of Coop superpoints, up to 20% discount on various insurance services, cheap mobile and prepaid subscriptions at Coop Mobile, Reka-Card: discounts upon purchase, staff discount also for partner (living in the same household), discount on the travel offer ITS Coop Travel, CHF 650.- voucher for the purchase of an SBB GA Further education: Internal training, support for external initial and further training, development opportunities Communication & Culture: DU-culture throughout the entire company, orientation towards shared values, internal app for communication with employees Insurance: Pension fund: 2/3 is paid by Coop (basis), various savings plans at the pension fund, generous and supra-obligatory insurance benefits for accident and illness Vacation: At least 25 days of vacation or according to the valid GAV, if possible support for unpaid leave Health: Update-Fitness: CHF 200.- discount on annual subscription, free and anonymous company social counseling 24/7 Your contact persons at Fust Head of Business Partnering Steven Wohnlich Recruiting Specialist 2nd Level Support Engineer Switzerland shops at Fust! We aim to be a leading provider in the areas of electrical household appliances, multimedia/consumer electronics as well as kitchen and bathroom remodeling, and with our comprehensive range of services and our unique services, we create real added value! Become part of our team and help us to continue creating customer experiences! A job at Fust, and it's running! 2nd Level Support Engineer Tasks Independent processing of fault reports via remote access Analysis and rectification of complex faults (hardware, software, network) in cooperation with internal and external specialists Support of Level 1 Support as well as escalation to Level 3 Support if required Installation, maintenance and migration of servers, networks and peripheral devices Creation and maintenance of technical documentation as well as reporting on support status Requirements Completed basic technical training Sound IT knowledge (hardware, software, networks) Experience in the field of sound systems or video surveillance is an advantage High quality awareness, reliable way of working and strong communication skills French or Italian language skills are an advantage What we offer Employment conditions: Largely flexible working hours, free parking spaces, internal Coop restaurant with a wide selection at preferential prices, modern and bright premises Discounts: Discounts in various Coop formats, 5-fold amount of Coop superpoints, up to 20% discount on various insurance services, cheap mobile and prepaid subscriptions at Coop Mobile, Reka-Card: discounts upon purchase, staff discount also for partner (living in the same household), discount on the travel offer ITS Coop Travel, CHF 650.- voucher for the purchase of an SBB GA Further education: Internal training, support for external initial and further training, development opportunities Communication & Culture: DU-culture throughout the entire company, orientation towards shared values, internal app for communication with employees Insurance: Pension fund: 2/3 is paid by Coop (basis), various savings plans at the pension fund, generous and supra-obligatory insurance benefits for accident and illness Vacation: At least 25 days of vacation or according to the valid GAV, if possible support for unpaid leave Health: Update-Fitness: CHF 200.- discount on annual subscription, free and anonymous company social counseling 24/7 Your contact persons at Fust Head of Business Partnering Steven Wohnlich Recruiting Specialist jpid66a8138jm jit0834jm jiy26jm