1st Level Support:in temporär (a) 100% [Ref:2793]

Your tasks:

• Support of the helpdesk and the hotline (first-level support)
• Forwarding more complex malfunctions to the responsible IT support
• Resolving malfunctions via remote support by telephone and supporting users in handling the digital services of the Confederation
• Supporting users in handling devices (SmartDevices, notebooks, etc.)

Your profile:

• IT knowledge and experience in first level support, knowledge of the ITSM Suite from BMC Remedy is an advantage
• High service orientation and understanding of customer needs
• Motivated, committed and independent personality with a customer- and team-oriented way of working
• Communicative as well as strong-performing personality with an understanding of complex issues and a positive basic attitude
• Very good knowledge of German and at least one other official language at at least B2 level

Your chance:

• Modern working environment
• Varied tasks in an exciting environment

Details about this position:

• 02. November to end of December 2026
• Place of work Bern area
• Temporary employment relationship
• Full-time position 100%