Hotline support technician

• 18 août 2026 • 80 - 100% • Durée indéterminée • allemand (Intermédiaire), français (Langue maternelle) • Champ-Paccot 5, 1627 Vaulruz • Log in to see the salary estimate from jobup.ch Your missions As a Support Technician, you will play a key role in technical assistance and the coordination of after-sales service. In this capacity, you will notably be responsible for: • Providing 1st and 2nd level telephone technical support to our customers and our service technicians. • Responding to customer inquiries by telephone and e-mail regarding wood heating installations, their components, their peripherals, as well as spare parts. • Planning and coordinating troubleshooting, repair, and maintenance interventions in Suisse romande. • Organizing and carrying out emission measurements. • Conducting technical training sessions intended for our customers, partners, and technicians. • Preparing, shipping, or making spare parts available for technicians and customers. • Ensuring the administrative follow-up of interventions and guaranteeing effective communication between the different interlocutors. • Checking technician offers and preparing repair quotes intended for customers. Your profile • Solid professional experience in the field of wood heating, thermal technology, or electricity. • Excellent knowledge in hydraulics (building technology) and electrotechnics. • Good knowledge in automation. • Very good command of MS Office and common IT tools. • Excellent organizational, autonomy, and priority management skills. • Sense of service, interpersonal skills, and customer orientation. • Proficiency in German constitutes a real asset. We offer • A varied, autonomous, and stimulating position, with responsibilities and direct contact with our clientele. • A professional, dynamic, and friendly working environment. • Comprehensive training as well as real opportunities for continuous training and professional evolution. • Attractive working conditions within a solid, recognized, and constantly evolving company. • Participation in the on-call service, organized, valued, and remunerated.