Front Office Employee

Your tasks and responsibilities: Check in/out of our hotel guests as well as creation of debtors and processing of no-shows Conducting personal and telephone sales conversations as well as the subsequent receipt and processing of reservations Conducting daily correspondence in German, English (and French) Constant processing and forwarding of guest requests as well as updating and maintaining guest files Professional processing of customer complaints and corresponding forwarding to the team leader Support in ensuring a smooth process in the entire operation What you should bring with you: Completed training in hospitality, tourism or a comparable field is an advantage Professional experience at the reception and in dealing with international guests is an advantage Knowledge of hotel software, ideally Protel Air Good computer skills (MS Office) Very good German and English skills in spoken and written form; other foreign languages such as French or Spanish are an advantage Sympathetic appearance as well as friendly and courteous manners Strong service orientation and the ability to empathize with guests Well-groomed appearance and professional tone Teamwork skills, flexibility and resilience Independent, structured and reliable way of working Sense of responsibility, sense of duty and quality orientation Stress resistance thanks to strong organizational talent Loyalty towards the company, the team and all employees – internally and externally Openness, warmth and joy in guest contact Confident handling of stressful situations