Senior Scrum Master

Your tasks:

You accompany and coach a shared service team in the further development of collaboration, prioritization and coordination with various agile teams and stakeholders
You moderate and further develop agile work formats such as Scrum and Kanban events, retrospectives, planning workshops, reviews as well as cross-team coordination
You design and optimize internal team as well as cross-team processes in the areas of prioritization, Release Management, Change Management, Incident Management and escalation
You promote a collaborative, appreciative and service-oriented team culture and sustainably anchor the service concept in daily workflows
You coach individuals and teams in the topics of collaboration, communication, understanding of roles, feedback culture, conflict management and taking responsibility
You support the team in living incident and escalation processes consistently and bindingly and establish clear communication and decision-making paths
You sensitize stakeholders to the impact of technical disruptions on operational processes and actively work on prevention, improvement and escalation measures
You convince and influence different stakeholder groups even without formal authority and contribute to sharpening priorities and driving decisions forward
You engage in the Scrum Master community and contribute to the further development of a modern and appreciative work culture

Your profile:

At least 5 years of professional experience as a Scrum Master, Agile Coach or Team Coach in complex organizations
Certification as a Scrum Master or comparable training
Sound experience with scaled agility, ideally in a SAFe environment
Demonstrable experience in individual and team coaching as well as in promoting shared leadership and self-organized teams
Experience in the design and optimization of processes within platform, infrastructure or operations organizations
Practical experience in the setup, introduction or further development of incident, escalation and crisis processes
Strong service, quality and responsibility awareness with the ability to translate technical risks understandably into operational impacts
High degree of social competence, empathy and interest in team dynamics in a complex environment
Ability to convince and successfully bring together different stakeholders without formal authority
Independent, pragmatic and resilient way of working with calm and solution-oriented action even in demanding incident or crisis situations
Excellent communication, moderation and conflict resolution skills in German and English

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Posted 2 weeks ago

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