After-sales Service Collaborator (f/m/div.) REF298012H

At Bosch, we shape the future with high-quality technologies and services that inspire and improve people's lives. Our promise to you is clear: we grow together, take pleasure in our work, and inspire each other. Bosch Thermotechnik AG is one of the world's leading suppliers of high energy efficiency products for thermal comfort and hot water production. As a systems expert, Bosch Thermotechnik offers solutions in the fields of heating, air conditioning, hot water, and photovoltaics, as well as the corresponding services. In Switzerland, we market our own brands Bosch and Buderus. For our Crissier site, we are looking for a reliable, organized, and responsible person as an After-sales Service Collaborator (f/m/div.). Job Description * You organize and coordinate the daily schedule of the technicians. * You enter and update customer data and installations in SAP. * You enter and process after-sales service reports in MODI. * You receive telephone calls and respond to requests from our customers. * You handle customer requests by telephone, e-mail, or other communication channels. * You actively participate in the continuous improvement of our processes. * You provide general administrative support to the after-sales service manager. * You prepare and support activities related to after-sales service invoicing. * You actively advise our customers and propose our service offerings to them, particularly our maintenance contracts. * You establish and send maintenance contracts and ensure the follow-up of acceptances, modifications, and cancellations. Qualifications * Education: Basic commercial training * Personality and working method: reliable, conscientious, responsible, structured, and autonomous * Experience: Several years of professional experience in a similar role * Languages: French native language; other linguistic knowledge, particularly in German, is an advantage Additional Information A responsible and varied position awaits you within a modern company that attaches great importance to quality, commitment, and mutual respect. If you like taking on new challenges and wish to develop your professional knowledge, we look forward to receiving your application! What we offer * Attractive social benefits * Contribution to meal costs in the form of Lunch-Check * Free parking spaces * Collegial, open, and valuing work environment * Opportunities for continuing education * The possibility to make things move and to participate actively in the evolution of the company You will find other benefits here: [nos avantages](< >) Contact -- Specialist department Martina Mottier, After-sales service administrative manager F-CH E-Mail [ ](< >) j4id10431484jm j4it1041jm j4iy26jm