Service Manager

• CDI / 80% / Fribourg / FR & ALL • Service management About Our Client ## Our client is an organisation active in the social sector, responsible for implementing social assistance, in coordination with a network of institutional and public actors at the cantonal level. Job Description ## As a Service Manager, you will have the following responsibilities: • Ensure the overall management of the social assistance service, guaranteeing the quality, consistency and continuity of services. • Organise, structure and optimise the functioning of the service to ensure efficient and homogeneous management of files. • Define, implement and improve procedures, internal processes and quality standards. • Supervise and lead team leaders, ensuring coordination and a good distribution of activities. • Supervise all staff and promote the development of skills and a performing and collaborative work climate. • Manage human resources: recruitment, evaluation, management of sensitive or conflictual situations. • Ensure the financial and administrative management of the service: elaboration and monitoring of the budget, analysis of performance indicators, allocation of resources. • Anticipate the needs of the service and propose organisational and structural adjustments. • Ensure compliance with legal, regulatory and public policy frameworks related to social assistance and migration. • Contribute actively to the department's strategic decisions as a member of the management team. • Participate in the development and adaptation of services according to social context developments. • Represent the service to external partners and maintain close relationships with institutional and associative actors. • Collaborate with other internal services and contribute to transversal projects. • Produce reports, activity follow-ups and analyses to support decision-making. The Successful Applicant ## As a Service Manager, you have the following profile: • Master's degree in the social field completed by a management training (CAS or equivalent). • 3 to 5 years of management experience in the social sector, including the management of a team of around 20 collaborators. • Excellent leadership skills, with a strong ability to make decisions and manage complex situations. • Solid knowledge of social policies, asylum law and migration issues. • Very good communication skills and ease in managing stakeholders. • Proven experience in leading multidisciplinary teams and in demanding environments. • Mastery of French, with good knowledge of German and English. • Personal qualities: autonomy, empathy, stress resistance, sense of organisation and analytical spirit. What's on Offer ## Our client offers you: • A permanent position located in Fribourg, in a stimulating and enriching environment. • 5 weeks of holidays for an optimal balance between professional and personal life. • A committed team and a collaborative work environment. • The opportunity to contribute to an important cause. Quote job ref JN-052026-7009714 Job Function Public Sector & Not for Profit Specialisation Secretarial & Business Support Industry Not For Profit Location Fribourg Contract Type Permanent Job Reference JN-052026-7009714