Spindle Repair Advisor / Service Techniker 2nd Level Spindles

Your tasks ### • Creating of offers and failure reports based on internal analysis reports, in German and English as well as decisions on warranty acceptance, goodwill and warranty rejection. • Creating of analyses on causes of failure, failure statistics, costs, risk assessments, warranty or goodwill costs and reporting to the Manager Technical Support Spindles • Collaboration with the Manager Technical Support Spindles for strategic questions regarding spindle exchange stock, procedure, process, special cases, pricing, communication • Customer consultation on spindle and order processing technical questions • 20-30 % support of the service in the function as Service Techniker 2nd Level Spindles, 20% travel activity worldwide Your profile ### • Technical basic training such as e.g. Polymechaniker or Automatiker / further training as Techniker HF an advantage • High flexibility in dealing with the various internal and external customers • High resilience even in hectic situations • Strong customer orientation as well as solution-oriented • Business fluent in German and English, further languages an advantage --------------------