Service Desk Employee 80-100%

Service Desk Employee 80-100% The Stiftung Heilsarmee Schweiz, as a leading social non-profit organization and church, offers uncomplicated support to people in challenging life situations. The IT Operations division of the Stiftung Heilsarmee Schweiz ensures reliable, structured, and customer-oriented IT support for the entire organization. As a Service Desk Employee, you are a central contact person for IT issues, troubleshooting, and service requests. You contribute significantly to ensuring that the Service Desk is perceived organization-wide as a professional and competent service center. Your tasks You check and process incoming tickets in the ITSM tool, perform initial analyses, and resolve disruptions independently or forward them purposefully. You support internal and external users via telephone, remote, or on-site and document all requests completely. Additionally, you analyze problems in the Microsoft 365 environment as well as in the network, support the team with complex cases, and actively participate in the optimization of processes and workflows in IT Service Management. What you bring with you You have completed training in the field of computer science or have an equivalent qualification with several years of experience in IT support. You work independently, structured, as well as customer- and solution-oriented, and maintain an overview even in stressful situations. Very good knowledge of Active Directory, Microsoft 365, networks, switches, routers, and WLAN is required. You communicate confidently in German or French and have very good knowledge of the respective other language. Teamwork, sense of responsibility, discretion in handling sensitive data, as well as the ability to coordinate multiple tasks in parallel, characterize you. Furthermore, you identify with the vision, mission, and mandate of the Heilsarmee as well as with its Christian values. What we offer you We offer you a meaningful activity in the largest private social non-profit organization with modern IT structures. You benefit from regular working hours within the framework of the Service Desk opening hours, flexible working models, and the possibility of home office after consultation. A collegial environment, short decision-making paths, and opportunities for professional further development round off our offer. Have we aroused your interest? Then we look forward to your application. Kapfer jpid4ee5c31jm jit0626jm jiy26jm