Customer Advisor in the SRG Customer Center 80 - 100%, Zürich, from 01.07.2026 or by arrangement

Accessibility Services (AS) enables barrier-free access to SRG media and thus makes a concrete contribution to social participation in Switzerland. The department also includes the technical SRG Customer Center as a central contact point for reception, access, and service topics as well as concerns regarding digital offers. With competent advice, reliable processing, and a clear focus on the needs of users, the team contributes to a professional customer dialogue for SRG. This is your contribution #### In the SRG Customer Center team, you will engage in the following topics: • Written processing of customer inquiries via various channels • Conducting and managing incoming customer calls • Performing and processing tasks in the back office • Customer-focused advice on technical reception types and digital offers • Ensuring and completing case documentation in the CRM • Registering and managing products in the ERP • Providing information as well as general information from the field This is how you will inspire us #### • Completed commercial training or similar • Extensive experience in customer centers, customer dialogue, and customer advisory • Negotiating skills and stylistic confidence in German and French; additional Italian skills are an advantage • High quality awareness, self-responsibility, and a flair for teamwork • Strong technical interest, especially in reception technology and digital media • Experience in handling CRM and ERP systems This is how we will inspire you #### • You will process interesting topics, diverse content, and exciting challenges in a dynamic environment • You will work in a multilingual work environment and have the opportunity to improve your language skills • Extremely exciting and collegial environment • Progressive employment conditions and further training opportunities • Your place of work is Zürich - home office is possible Contact ## regarding the position Wolfgang Sturm Head of Customer Center \+41 58 136 13 56 regarding the application process Silvia Flück Partner HR central areas Telephone +41 58 136 11 02 Place of work ### • Schweizerische Radio- und Fernsehgesellschaft Generaldirektion Giacomettistrasse 1 3006 Bern