Partner Relations & Visitor Experience Officer – 90 to 100 % - Permanent -

Partner Relations & Visitor Experience Officer – 90 to 100 % - Permanent - M/F La Gruyère Tourisme (LGT) ensures the promotion, events, reception, information, and tourism development of the destination. As part of the evolution of its reception services, LGT is looking for a highly relational personality, capable of uniting partners, arbitrating with diplomacy, and representing the destination. Initially focused on reception and information, the position will evolve toward a transversal role between visitors, partners, content, and quality. To support this evolution, we are looking for a: Partner Relations & Visitor Experience Officer – 90 to 100 % Your mission Partners and destination quality — approximately 30 -40 % Develop a regular relationship with service providers and animate the network of tourism relays. Identify, qualify, and document experiences with high tourism potential, then transmit them to marketing for their structuring and commercialization. Guarantee the reliability of the information disseminated and support partners in the evolution of the offer, reception, destination quality, and training related to knowledge of the destination. Collect feedback from the field and contribute to the continuous improvement of the visitor experience. Visitor experience and reception — 40 to 50 % Ensure reception and advice, handle complex requests, and manage sensitive situations. Commercialize tourism products and guide visitors according to their needs. Contribute to monitoring satisfaction and the continuous improvement of the visitor experience. Destination content & Media and tourism professionals — approximately 20 % Document experiences and produce practical, clear, and structured content. Feed the knowledge base and provide marketing with reliable and usable material. Adapt content to different channels, including digital, conversational tools, and future AI uses, then control their quality. Design and coordinate reception programs for journalists, influencers, and trade. Build itineraries with marketing, incoming, and partners, then ensure the preparation and support of certain receptions if needed. Profile sought Training in tourism, hospitality, customer experience, incoming, or an equivalent field. At least 5 years of experience in tourism, hotels, hospitality, incoming, or visitor experience. Strong demonstrated interpersonal skills, with the ability to create, develop, and arbitrate trusting relationships with visitors, partners, and professionals, as well as a real taste for advice and fieldwork. Excellent written expression in French and the ability to structure clear and reliable information. Autonomy, diplomacy, organization, and credibility to represent La Gruyère Tourisme. Comfort with digital tools, databases, and common uses of AI. Excellent French; operational German and English indispensable. Occasional availability on weekends, public holidays, or outside usual hours. Good knowledge of La Gruyère - a geographical proximity compatible with the requirements of the position. What we offer A key role in a human-sized environmental tourism organization, at the heart of the challenges of holiday weeks. Workplace in Bulle and/or Cité de Gruyères. Start date: from October 1st 2026 or to be agreed, in CDI. Please send your complete file — CV, cover letter, and salary expectations — by August 25th 2026. Information from Mme Laure Favre only for questions clarifying the position. jpid40c2762jm jpit0832jm jpiy26jm