Special Orders Specialist 100%

Special Orders Specialist 100% As a Special Orders Specialist, you ensure that individual customer requests, Special Orders, and repairs are handled professionally and efficiently from the inquiry to the ready-for-delivery handover. In doing so, you coordinate the various internal and external interfaces, keep an eye on deadlines, costs, and quality, and ensure structured and reliable order processing. Coordination and administrative processing of Special Orders, custom customer orders, and SAV, internally and externally on the production side Preparation of cost estimates and offers for custom customer orders and repairs Recording, maintaining, and coordinating orders, components, and status information in SAP/ AP\+ and CRM Deadline monitoring, prioritization, and proactive escalation of bottlenecks, cost deviations, or technical risks Maintenance of overviews, dashboards, and evaluations regarding open orders, lead times, and priorities Support with process improvements, documentation, component orders, and targeted individual projects Administrative support in the daily business of Jewellery Operations as required Requirements Completed commercial, technical, or jewelry-related basic training Experience in the jewelry sector, goldsmithing environment, or comparable practical experience advantageously Further training in jewelry, production, Supply Chain, project coordination, or process/ system management advantageously At least 3-5 years of professional experience in jewelry, luxury goods, Order Management, production coordination, or AVOR Experience with custom customer orders, Special Orders, SAV, or atelier/ supplier coordination Very proficient use of MS Office; SAP/ ERP experience advantageously Very good German and English skills (w/s) Very organized, independent, and reliable way of working Networked thinking and strong organizational talent Decisive, solution-oriented, and resilient Benefits Gübelin Pensionskasse Length of service allowances Free drinks Attractive vacation entitlement Additional bridge days jpid3103d69jm jit0834jm jiy26jm