Head of Department Servicedesk/Support and ICT Service Management, 80-100%

Move with commitment. - This is the chance to bear responsibility in a meaningful activity of political and social relevance and to drive sustainable developments for the population and the economy with your own imprint. Behind this promise stands the Canton of Solothurn with countless opportunities, tangible flexibility, and stability in the working environment. The Polizei Kanton Solothurn guarantees high security for the people in the Canton of Solothurn - competently day and night. It operates an independent ICT infrastructure with an extensive range of highly available systems and applications. For the command department, we are looking for a Head of Department Servicedesk/Support and ICT Service Management, 80-100%, at the Solothurn location, effective immediately or by arrangement. Your responsibility • As Head of the Department Servicedesk/Support and ICT Service Management, you bear the personnel, technical, and organizational responsibility for an economical, customer-oriented, and high-quality service operation. • You manage and further develop the company-wide ICT Service Management, are responsible for the configuration and continuous further development of the ICT Service Management tool, define and optimize service management processes, and ensure their uniform implementation as well as compliance with standards and quality specifications. • In this function, you manage and optimize the service operation and initiate suitable improvement measures if necessary, in order to ensure a continuous improvement process. • In addition to monitoring service quality and compliance with agreed service levels, your area of responsibility also includes the coordination of escalation management during critical disturbances. • Your tasks include the management of overall and partial ICT projects according to the HERMES project management method, representing the department in cross-organizational projects, and coordinating cooperation with internal and external stakeholders. Your profile • For this position, you bring completed informatics training with higher vocational education or a comparable qualification, preferably in business informatics, service management, project or process management. • Several years of professional and leadership experience in ICT Service Management, in the operation and support of ICT systems, in application management, as well as in the management of ICT projects and procurement projects, are required. • You are characterized by strong independence, a structured and solution-oriented way of working, as well as the willingness to take responsibility and actively drive the continuous optimization of processes and services with a continuous improvement mentality. • You convince through teamwork, assertiveness, and a professional appearance. With your communicative strength and your appreciative leadership style, you develop employees in a targeted manner. • You have very good German language skills, are ready for extraordinary assignments and on-call duties, and possess a category B driver's license. Questions? Adrian Martinelli Dienstchef ICT +41 32 627 89 33 Convinced? *We wish to fill this position without the support of external service providers. Email applications cannot be considered.*