Clerk Competence Center Claims 80 - 100 % Job Details | Suva

Job description

Empower yourself with us. ##

With us, you know exactly what you get up for in the morning: You make the work and leisure of millions of people safer. That drives you and moves you forward. You learn something new every day and grow from it. Together with us.

Clerk Competence Center Claims 80 - 100 %

Winterthur

Do you love direct customer contact and find the right answer even with complex claim questions? Then you are in the right place with us.

What you achieve

• You answer customer inquiries regarding claim cases mostly by telephone, but also through other channels such as e-mail, customer portal, etc.
• Through competent and solution-oriented advice in claim cases, you ensure satisfied customers.
• You ensure cooperation with the specialist departments.
• As a customer advisor, you are responsible for incoming electronic mail in claims management and triage it.
• You perform diverse administrative activities to support claims management.

What you bring

• You have a basic commercial education and/or training in the field of customer dialogue or a comparable training.
• You bring sound experience and enjoyment in advising customers, ideally in the social or private insurance sector.
• Customer-oriented action as well as independent, flexible and networked thinking is a matter of course for you.
• You are curious, IT-savvy, constantly develop yourself further and enjoy working in a team.
• You have native-level proficiency in German and good knowledge of a second national language.
• During the three-month induction period, your presence at the Wetzikon location is required.