Customer Service Manager Group (M/F)

In order to support the development of our activities and to strengthen our Customer Service organization, we are looking for a Customer Service Manager Group. This key role will contribute to harmonizing our practices, developing our teams, and guaranteeing a high level of service to our customers on a national and international scale.

Customer service Manager Group (M/F)

Your main tasks:

• Drive the daily Customer Service activity and ensure an efficient and fluid organization of the teams.
• Manage, support and develop employees, by promoting their autonomy, their engagement and their skill development.
• Define priorities and organize resources according to customer needs, commercial stakes and team capacities.
• Ensure close coordination with the sales teams, production sites and international Customer Services in order to guarantee effective collaboration.
• Harmonize processes and working methods and promote the sharing of best practices between the different sites.
• Guarantee a high level of quality and excellence in customer service, by developing a homogeneous and customer-oriented approach.
• Drive KPIs and continuous improvement initiatives, in collaboration with the key functions of Customer Care.
• Develop and strengthen the positioning of Customer Service as a professional, structured function essential to performance and customer satisfaction.

Your profile

• A natural leader, who loves to unite and support their teams with respect, kindness and high standards.
• Strongly customer-oriented, with a commitment to guaranteeing a quality of service that meets expectations.
• Goal and results-oriented, with a pragmatic, structured approach focused on action and continuous improvement.
• Possessing a global and structured vision, with an interest in large-scale projects and international environments.
• Comfortable in multicultural environments and ready to travel regularly in Europe.
• Comfortable in English (C1 level); knowledge of German is an asset.

Do you recognize yourself in this profile and wish to take on a new challenge within an international environment? Then do not hesitate to apply!

: Only applications submitted via this channel will be considered and processed.

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