Customer & Workplace Experience Manager 100%

Customer & Workplace Experience Manager 100%

• Contact person for the customer in all workplace-relevant topics
• Close cooperation with customer- and service-provider-side stakeholders at all levels
• Ensuring high service quality and user satisfaction
• Management and coordination of workplace services as well as cross-departmental processes
• Analysis of operational data and derivation of suitable improvement measures
• Support and execution of projects
• Participation in internal and external committees as well as coordination of specialists
• Creation of reports, presentations and decision-making bases
• Support with communication and change measures
• Promotion of a culture of continuous improvement
• Further training in the field of Facility Management, Hospitality Management, Business Administration or comparable
• Several years of experience in Facility Management, Workplace Management, Hospitality or Customer Experience environments
• Enjoyment of working with people and a wide variety of stakeholder groups
• Strong customer and service orientation
• High communication and organizational competence
• Independent, structured and solution-oriented way of working
• Affinity for key figures, analyses and the creation of management documents
• Very good German and English skills in spoken and written form
• Wide range of internal development opportunities
• 16 weeks maternity protection
• Employee celebrations and appreciation programs
• Attractive own ISS Schweiz Pensionskasse
• Favorable mobile subscriptions from Swisscom for the whole family
• Personnel offer platform with attractive discounts and special conditions
• Structured onboarding in the initial phase