Customer Service Manager Škoda (m/f/d) 80-100%

We move and inspire people. Simple. Sustainable. Ahead. ## With over 90 locations throughout Switzerland, AMAG Retail is in direct contact with end customers and includes all AMAG garage operations, body shops, and used car centers. Do you want to prove your leadership skills? If, in addition, the satisfaction of employees and our customers is important to you, we might get to know each other soon! To complement our AMAG Retail team in Winterthur, we are looking for a reliable personality as Kundendienstleiter Škoda (m/f/d) 80-100%. How we inspire you ## • ZIF: Additional individual days off - purchase additional vacation days and treat yourself to a well-deserved longer break • Secure future: Benefit from attractive pension fund benefits • Life long learning: We participate in your further training - boost your career!  • Special conditions on vehicle purchase and service: For you and your family - because we know how important mobility is  • Travel with discounts: Travel more cheaply worldwide with Europcar  What you can achieve with us ## • Customer service captain: You lead the customer service of the AMAG Retail operation in Winterthur and ensure that our customers are always satisfied • Service advisor in action: You are actively working as a service advisor in day-to-day business and support our customers with your expertise • Goal achiever: You ensure that the achievement of volume, yield, and customer satisfaction goals is guaranteed • Budget planner: You create and implement the budget to achieve our financial goals • Quality optimizer: You implement ongoing quality improvement measures to continuously improve our service • Sales promoter: You design and implement sales promotion measures to successfully market our products and services • Brand ambassador: You participate in brand-specific activities of the importer and represent our company • Event organizer: You help develop and carry out customer events to create unforgettable experiences What you bring with you ## • Vocational training and commercial expertise: You have automotive technical training, further training in the commercial field, or commercial training with a technical flair. In addition, you bring business administration knowledge • Experience expert: You have already been able to gain leadership and customer service experience • E-mobility connoisseur: You have experience in e-mobility and a good understanding of high-voltage technology • Service professional: You are sociable, enjoy approaching people, and impress with your consulting competence and persuasiveness • Mindset master: You are resilient, deal positively with pressure, and always maintain a positive mindset. Your customer-oriented manner as well as your expertise and enthusiasm for the automotive industry make the perfect mix • IT connoisseur: You have an affinity for digital processes, virtual customer communication, and the use of AI tools • Driving professional: Valid driver's license Cat. B   Do you think we could be a match? ## Then we look forward to your online application. By the way: We do not need a cover letter. Do you have questions about the position or the application process? Then just contact me via WhatsApp short message. Information on data protection can be found in our data protection regulations. • Melissa • Recruiter • 079 601 59 42