Team Leader Service

Team Leader Service Goal and content of this function In this function, one is responsible for the technical and organizational leadership of the service team as well as for ensuring professional and efficient service operations. Additionally, the function is responsible for the service tool / process tool as a key user and supports the continuous optimization of service processes, so that revenue and profit can be secured and further increased thanks to highest customer satisfaction. Main tasks Leadership & Organization Technical and personnel leadership of the service technicians Deployment and resource planning of the service personnel Ensuring high service quality and customer satisfaction Support and coaching of the technicians in daily business Conducting employee appraisals and performance reviews Introduction of new and promotion of existing employees. Service Processes & Key-User Function Responsibility for the service tool / Field-Service-Management-System Key-user function incl. support for internal users Ensuring correct data maintenance and process applications Collaboration in the further development and optimization of service processes Interface between service, IT and other specialist departments Training of employees in handling the process tool Customer Service & Administration Creation and follow-up of service offers Creation and management of maintenance contracts Support with technical customer inquiries Escalation management in service cases Material procurement, e.g., for repair or retrofit assignments Support of sales with technical clarifications Ensuring timely service processing Business Administration & Reporting Monitoring of service key figures (KPIs) Creation and monitoring of budget planning and cost control Analysis of service assignments and optimization potentials Creation of evaluations and reports Requirements Technical Requirements Basic technical training (e.g., electrical engineering, automation, HVAC, energy or building technology) Further training in the technical or business administration field is an advantage Experience in the service environment / technical customer service Knowledge in the areas: UPS systems, rectifiers, inverters, battery systems, are desired Experience in the leadership of employees Good knowledge of ERP and service management systems Personal Requirements High customer and service orientation Organizational and planning talent Independent and structured way of working Ability to work in a team and strong communication skills Solution-oriented thinking Resilience and assertiveness Good German skills in speaking and writing, English and French are an advantage We offer Family-run company with headquarters in Bocholt DE Responsible and varied activity in a future-oriented market Modern and innovative working environment, collegial team Flexible working conditions Participation in exciting customer projects and future technologies If your personality fits our job description and you are interested in this exciting challenge, then we look forward to hearing from you. Office Benning Power Electronics GmbH Industriestrasse 68305 Dietlikon jpid1653bffjm jit0625jm jiy26jm