Customer Advisory Customer Service

Bindella Terra Vite Vita SA has been active for over 100 years in the fields of wine and food trade, gastronomy, and crafts, and is dedicated to Italy and its culture. The family-run company operates numerous restaurants with a wide variety of concepts in Switzerland. The approximately 1400 employees do their best every day to bring customers closer to Italian tradition, hospitality, and joy of life. Bindella Weinbau-Weinhandel AG with around 70 employees represents leading and renowned producers from Italy and, in addition to the wine trade, operates two of its own wineries in Tuscany. Customer Advisory Customer Service Area of Activity Warm and competent advice for customers on the telephone (as well as in personal contact) Recording and processing of orders from various channels Active sale of wines and spirits in inbound and outbound Proactive clarification of open questions with customers as well as with the field service Independent and service-oriented management of customer correspondence Maintenance of accounts receivable master data as well as processing of corrections, credit notes, prepayments, and commissions Support at wine events, trade fairs, VIP mailings and, if required, in our Vinoteca Profile Completed vocational training or maturity certificate Experience in sales, ideally in internal sales, telephone sales, or a comparable function Independent, reliable, and careful way of working Communicative, warm, and flexible personality with pleasure in customer contact Enthusiasm for wine and Italian gourmet culture Initial wine knowledge, for example WSET Level 2, is an advantage Confident handling of MS Office, experience with ERP systems such as Abacus or Microsoft Dynamics is an advantage Very good German and Italian skills in spoken and written form, further language skills in French or English are an advantage What we offer la vita è bella - working in a culture that focuses on enjoyment, quality, and togetherness 20% discount in our Ristoranti, our wine shop as well as our Pasticceria Daily sickness allowance insurance fully financed by the employer Attractive pension fund solution with above-average employer contributions Use of the holiday apartment at our winery Vallocaia in Tuscany Promotion of professional further education (internal and external) Discounted Reka money, redeemable for holidays, public transport, hotels and leisure offers in Switzerland Free use of our in-house fitness room Discounts at various partner companies jpid3135f16jm jit0834jm jiy26jm