Customer Support Clerk santé24 with very good German, French and Italian skills (all)

Customer Support Clerk santé24 with very good German, French and Italian skills (all) #

60-100% in Winterthur ##

santé24 is available by telephone to our insured persons 24 hours a day, 365 days a year. As a team member in Customer Support at santé24, you actively contribute to the high customer satisfaction of santé24. You are a competent, upbeat contact person for callers who can communicate effortlessly in German, French and Italian.

Our employees in Customer Support work from Monday to Friday in two shifts (07:45- 16:30 and 11:15 - 20:00) as well as Saturday, Sunday and public holidays in one shift each (09:00 - 15:00).

As a Customer Supporter for santé24, you benefit from the following benefits, among others:

• After the probationary period, flexible home office possibility (within Switzerland)
• 40 hour week and at least 5 weeks vacation for a full-time position
• Generous financial participation in basic and supplementary insurance, for you and your family.
• Excellent social benefits
• High self-determination and personal responsibility in a team
• 8-week induction period on-site (Winterthur)

How you shape health with ###

• Operational cooperation as a Customer Support Clerk in shift operations
• Independent receipt and processing of customer inquiries, with the goal of achieving the best customer satisfaction
• Recording and documentation of customer conversations in our electronic medical history
• Control of the services recorded according to TARDOC
• Forwarding of medical inquiries to the health consultants
• Triage of incoming calls (agency, partner practices, internal contact persons)
• Processing of the shared email inbox
• Answering insurance-related questions based on internal guidelines
• Collaboration in a dynamic and committed team

What distinguishes you ###

• Completed commercial training
• Initial professional experience in an insurance company, in a call center or in the healthcare sector
• Joy in customer contact and customer advice on the telephone, characterized by a high customer and service orientation
• Good IT user knowledge and joy in working with modern information and communication technologies
• You count teamwork, communication, initiative and empathy among your strengths
• You enjoy helping to shape your job, being able to co-decide and contributing ideas for improvements and have no fear of taking responsibility and making decisions
• Readiness and flexibility for shift work, santé24 is there for SWICA customers in four languages 24 hours a day, 365 days a year
• Impeccable German skills (native speaker level) as well as very good knowledge of French and Italian are required

Your place of work ###

Zürcherstrasse 31, 8401 Winterthur