Customer Service Center Clerk

Our client, an established company in the automotive industry in the Zurich area, is looking for a committed and customer-oriented personality to strengthen the Customer Service Center. In this role, you are a central point of contact for customers and ensure a positive and professional customer experience. Customer Service Center Clerk (m/f/d) Your tasks First point of contact for customer inquiries as well as receipt of orders Processing of written inquiries via e-mail and live chat Coordination and planning of workshop appointments Providing telephone information for technical concerns Conducting telephone sales and advisory conversations Carrying out inbound and outbound activities Professional and solution-oriented processing of complaints and grievances Your profile Experience in customer service, call center, or sales Experience in the automotive industry is an advantage Proficient German and Swiss German skills in speaking and writing Good MS Office skills (Word, Excel, Outlook) Strong customer and service orientation Strong communication personality with good manners Sales flair as well as closing strength Structured, exact, and reliable way of working What awaits you Flexible working time models with attractive compensation possibilities Performance-oriented remuneration system Dynamic working environment with flat hierarchies and short decision-making paths Modern corporate culture with an open feedback culture and high individual responsibility Progressive social benefits and above-average insurance benefits Individual training and development opportunities Attractive employee conditions in the area of mobility jpidad8695ejm jit0626jm jiy26jm