Head of Customer Service

At maxon, we develop and build electric drives that are among the best in the world. Our drive systems are used wherever extreme precision and the highest quality standards are indispensable - whether on Earth or on Mars.

For clever minds and passionate doers: we offer an international yet familiar environment. People who constantly question the given opportunities and themselves can quickly take on responsibility with us.

As Head of Customer Service, you combine leadership, customer orientation, and technical competence. You work closely with our customers and internal specialist departments and ensure that information flows efficiently and the various specialist areas work together optimally.

For our Customer Service team in Sachseln, we are looking for an enthusiastic leader, starting immediately or by arrangement, who will further develop our team with your service orientation and proactive work execution and promote cooperation between the teams.

Head of Customer Service #

Your area of responsibility

• personnel and functional leadership of 10 employees in direct subordination incl. assessment, promotion, further training, etc.
• functional support and coaching of employees in complex or escalated complaint cases
• personal support of our end customers and sales companies in escalated or strategically important complaint cases as well as leading demanding customer coordinations
• providing, evaluating, and assessing statistics and key performance indicators (KPIs) regarding complaints and quality
• prioritization of customer concerns, management of resources, and ensuring efficient and timely service delivery of the department
• promotion of the functional and personal development of employees
• ensuring fact-based leadership based on key figures as well as derivation and implementation of suitable measures

This job is just right for you if you...

• bring several years of leadership experience with pronounced social competence and leadership qualities and can thus also make decisions and take responsibility in demanding situations
• can demonstrate a technical basic education with further training at HF/FH level (business administration background is an advantage)
• are equipped with high personal responsibility, assertiveness, as well as good communication skills
• possess a high service orientation, a pronounced awareness of quality, as well as a good understanding of the interests of customers, employees, and the company
• bring product knowledge in drive technology
• like to work precisely, fact-based, and interdisciplinary as well as set priorities and keep an overview even in a dynamic environment
• can speak and write English fluently in addition to German

What we offer you

• a familiar working and operating climate with transparent information flows and interdisciplinary exchange
• flexible annual working hours that allow you to reconcile your professional goals with your private ideas
• an occupational health management that aims to maintain and promote your health
• an Academy with a versatile range of further training and exciting development opportunities
• progressive social security benefits
• own public transport connections as well as discounts
• a staff restaurant with the best view of the lake and mountains
• a workplace in the center of mountain sports (skiing, climbing, biking)

Your contact

Are you interested in this exciting and varied task? I look forward to a complete application. Or do you have questions about the recruitment process? Please contact me.

Frau Jana Rauch

HR Business Partner

+41 (41) 662 93 88

maxon motor ag

Schweiz

karriere.maxongroup.ch