Global Traffic & Creative Operations Manager

• 10 August 2026 • 100% • Indefinite duration • 1228 Plan-les-ouates *Born from a simple gesture in 1976, L-Occitane en Provence reveals the living power of flora, where sunlight meets the richness of the earth. With advanced expertise, we transform these natural treasures into sensory and effective experiences, as sustainable as possible and deeply inspired by the high Provençal nature.* *Our culture is built through everyday moments, our behavior, our decision-making, and our mutual support.* *With Trust as a foundation, Curiosity as a compass, and Excellence as a standard, we create a lasting Impact for the people around us and for our planet. We create unique sensory experiences to share precious moments with simplicity.* *With points of sale in more than 90 countries, your career can take you anywhere. Proud to be B Corp certified, we are part of a global movement working towards a more inclusive, equitable, and regenerative economy.* *L-Occitane en Provence is part of the L-OCCITANE Group, a leading international manufacturer and distributor of premium multi-brand beauty and wellness products.* *We offer diverse opportunities to grow and make a difference on a global scale.* Context & Mission We are looking for an experienced Global Traffic and Creative Operations Manager to coordinate creative workflows between headquarters and six international creative hubs. Integrated into the creative services team, this position is at the heart of the global creative ecosystem, ensuring clear prioritization, efficient delivery, and real-time visibility on creative campaigns, visual merchandising, store design, and packaging. The position also drives smarter ways of working via simplified processes, automation, AI-assisted workflows, and connected tools. You will help creative teams deliver impactful brand experiences consistently across markets while improving operational efficiency through data, systems, and technologies. You will report to the Brand Creative Services & Production Manager. Key Responsibilities • Manage the receipt of briefs and project prioritization - validate creative requests, define needs, align priorities, and balance business demand with team capacity. • Manage the headquarters creative pipeline - track status, deadlines, owners, risks, and delivery across disciplines from launch to completion. • Build and optimize operational systems - design intake forms, routing logic, validations, automation, dashboards, and scalable traffic processes. • Lead automation and AI-assisted workflow initiatives - identify repetitive tasks and implement practical solutions with IT and technical partners. • Improve time-to-market - identify bottlenecks, reduce lead times, and simplify recurring flows without compromising quality. • Facilitate traffic rituals and stakeholder alignment - lead follow-up meetings, escalate risks, and maintain team alignment with minimum operational friction. • Maintain visibility on capacity and resources - monitor team workload, report bottlenecks, and anticipate peak needs with creative leads. • Coordinate between the six creative hubs - align priorities, deadlines, and process standards for global and multi-market projects. • Promote tool adoption and change management - document processes, train users, and sustainably integrate new ways of working. • Track operational performance - report KPIs such as content volume, budget, time-to-market, and efficiency gains. Your Profile • Proven experience in traffic management, creative operations, project management, or a similar role in an international creative, marketing, digital, retail, or production environment. • Good understanding of creative production, retail design, visual merchandising, campaign development, and global cross-functional collaboration. • Excellent project management, organization, communication, and stakeholder influence skills. • Proficiency in French and English required; other languages are a plus. • Experience with project management platforms, DAM, collaboration, automation, reporting, or workflows. • Interest or practical experience in automation, AI-assisted productivity, and data-driven workflow optimization. • If you enjoy evolving in complex international environments and wish to transform creative operations via systems, automation, and AI, we would be delighted to meet you. What we offer • As a Living Wage certified employer, we guarantee that all our compensation practices meet or exceed established living wage and equity standards. • We are committed to continuous learning and professional development to help each employee grow within our organization. • Employee discount to use on all your favorite L-Occitane en Provence products. Permanent contract, start as soon as possible Full-time position (100%) Location: Headquarters, Plan-les-Ouates (Geneva, Switzerland)