Customer Service Clerk (80 - 100%)

Die Gebäudeversicherung Luzern (GVL) is an independent public law institution of the Canton of Luzern. It protects people, buildings, and assets from the financial consequences of fire and natural hazards. Furthermore, it is involved in prevention as well as the fire service.

We are looking for a committed and flexible personality who acts in a customer-oriented manner, works reliably, and enjoys personal as well as telephone contact with our customers.

Are you ready to contribute to professional customer care with your careful and service-oriented way of working?

Then you have come to the right place.

In this versatile function, you combine customer service with administrative tasks and contribute to the reliable management of customer and administrative data.

Your tasks at a glance

• Processing of telephone and written customer inquiries
• Recording of building data and damage reports
• Mutation of owner and administrative data
• Processing of incoming and outgoing mail in physical and digital form
• Creation of statistics as well as collection and evaluation of key figures
• Management of office materials and giveaways
• Support of our customers at the reception
• Practical instructor for apprentices in commerce in their first year of apprenticeship

Your profile

• Commercial training
• Enjoyment of direct customer contact and working in a team
• Proficient handling of IT tools as well as affinity for digital working

Ready for your next step?

We look forward to your application!

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