Technician/Supporter (2nd Level) Consumer Electronics (FR) & IT, Network | 80-100%

Do you love technology and have a sense for great customer service? You work with direct customer contact and combine support, diagnostic, as well as administrative tasks. In doing so, you use your technical know-how in daily exchange with our French-speaking clientele as well as internal and external partners. You move within a wide product range and actively contribute to ensuring high service quality - on-site in a technical environment. What awaits you • Processing technical support inquiries via telephone, e-mail and at the technical counter in French • Providing information on repair status as well as opening and documenting repair cases (RMA) • Performing error diagnostics on devices, components and systems • Testing and preparing devices for further processing at service centers • Regular exchange with suppliers, manufacturers and external service centers • Ensuring solution-oriented and high customer service in the after-sales area • Administrative activities to comply with internal and external Service Level Agreements (SLA) • Monitoring and controlling of RMA processes incl. compliance with lead times • Supporting the team in daily support operations as well as deputy as required Benefits Mobility Free parking spaces, financial participation in public transport and pool vehicles for business appointments. Insurance Supra-obligatory - 100% continued payment of wages as well as full financing of daily sickness insurance by the employer. Family 18 weeks paid maternity leave with the possibility of extension and 4 weeks paid paternity leave. Development Internal training in the own Academy as well as financial participation in external further education. Recovery At least 5 weeks vacation, additionally there is the possibility for vacation purchase and unpaid leave. Discounts Attractive discounts in the Brack online shop as well as lunch discounts and staff restaurants in Mägenwil and Willisau. What you bring with you • Completed technical or commercial training (EFZ), ideally in the IT or multimedia environment • Very good French and German skills; other languages are an advantage • Initial experience in technical support or customer service • Comprehensive knowledge and flair in the areas of IT, network technology or consumer electronics and electrical • Structured and solution-oriented way of working with quick comprehension • You have sound knowledge of the operating systems of Microsoft (Windows), Apple and Google (Android) • You are strongly customer- and solution-oriented, recognize needs precisely and implement them successfully thanks to empathy and communication strength Are you interested or do you have further questions? Eveline Icobas is happy to assist you with questions. eveline.icobas@brackalltron.ch LinkedIn The easiest way to reach us is via our application tool - there you can upload your documents securely and quickly. *Note: For this position, we do not consider dossiers from recruitment agencies.*