Technical Support Engineer 80 - 100 % (w/m/d)

True to the vision "We drive innovation to improve people's lives", Hamilton companies have been providing solutions for the healthcare industry since 1950. We are an innovative pioneer in ventilators, automated pipetting and sample storage, as well as the development of process sensors. Business Unit Robotics develops, produces and sells pipetting robots to automate liquid handling processes ranging from the pharmaceutical and food industries to cell or DNA research. What you can achieve: Your exciting area of responsibility with a travel requirement of approx. 20% includes: * Technical consulting for our worldwide organization * Remote or on-site investigation, solution and support of complex technical issues * Close cooperation with numerous internal departments (R&D, Product Care, Product Management, production, etc.) * Link and main contact person for the concerns and questions of our external partners * Coordination and processing of customer complaints and support requests * Active participation in projects, definition and support of processes * Creation and monitoring of data analyses * Support of new products, responsible for knowledge transfer to partners * Provision of service procedures, documentation, spare parts as well as training and service concepts * Organization and implementation of training for internal and external partners * Maintenance and expansion of the knowledge base Learn more about our OEM business field and the liquid handling systems here: [ ](< >) [ ](< >) What you bring: * Training as an engineer (preferably electronic / mechanical) * Understanding to penetrate and explain complex technical matters * Solution- and service-oriented working is a matter of course for you * Flexible and communicative personality with an independent and reliable way of working * Good German and English skills, other foreign languages (F/I) are an advantage We offer you an interesting, challenging activity with state-of-the-art technologies in a pleasant working atmosphere. In addition, you will enjoy state-of-the-art infrastructure and all the advantages of an international, very successful company. Here you will find our benefits: [ ](< >) Learn more about professional opportunities at Hamilton at [ ](< >). Do you share our values and do you feel at home in a collegial and down-to-earth environment? At Hamilton, we offer not only a motivating working environment but also various leisure activities and modern working conditions. Our "Du" culture promotes open communication and pleasant togetherness. Become part of a team where your competencies are appreciated and space is created for innovative ideas. Interested? If you have any questions, please contact us at [ ](< >) and provide us with the following details: Reference: JR-6173-fjb/ Unfortunately, applications by post or by e-mail cannot be considered. j4id10397070a j4it0938a j4iy26a