Head of Service Management Operations 80-100%

Head of Service Management Operations 80-100% #

Operations Service Management/ Facility Management ##

The Universitätsspital Basel occupies a leading role in the (inter-)national medical and research landscape. Our campus in the heart of the city of Basel stands for innovative strength, development opportunities, and interdisciplinary cooperation.

01.01.2027

Petersgraben 4, 4031 Basel

Those who work at Unispital Basel benefit from attractive working conditions and many advantages.

Your benefits at USB ###

• Attractive wage policy and excellent social benefits
• Discounts in the areas of shopping, sports, and leisure
• Support with relocation and apartment searching
• 25 vacation days plus 5 also free flex days
• Support with further and continuing education and career planning
• Campus in the heart of Basel and in the Dreiländereck
• Comprehensive childcare possibilities
• Free sports and movement program

What you can achieve ###

• You further develop the Service Management of the Operations division as well as services, performance models, service levels, and control instruments according to our corporate strategy.
• As Single Point of Contact and Key Account Manager, you look after internal and external customers up to the hospital management level and conduct contract negotiations until they are ready for decision.
• Together with our specialist departments, you further develop services into clear, marketable offers, identify potentials, and thereby create new business opportunities.
• You are responsible for costs, quality, deadlines, as well as risk and stakeholder management and develop viable decision and solution variants.
• You control Quality Control, KPIs, and impact measurement and drive forward digital as well as AI-supported solutions.

What you bring with you ###

• Higher education at tertiary level, for example in Facility Management, Business Administration, Service Management, or a comparable field of study
• Several years of experience in Service Management, Key Account Management, or in a comparable control function, ideally in a complex service or hospital environment
• Confident handling of customers as well as a convincing appearance in negotiations
• Entrepreneurial thinking as well as strong analytical and conceptual skills
• High level of personal responsibility and enjoyment in actively driving changes and passing on knowledge within the team