Customer Service Employee

MANPOWER AG – Your career, our focus! Become part of our network and take advantage of numerous opportunities! ManpowerGroup is the leading global company for personnel recruitment. With our three brands - Manpower, Experis and Talent Solutions - we help companies from various industries with recruitment. We have been active in over 75 countries for 75 years and throughout Switzerland, we support our customers in successfully realizing their orders and projects. For one of our renowned customers in the insurance industry, we are looking for a Customer Service Employee – (100%, Bern-Bümpliz) Your tasks • First point of contact for customers by telephone and in writing • Clarification of concerns regarding: • Policies & contracts mutations • Billing, collections & simple claims cases • Independent processing of dossiers within defined competencies • Forwarding more complex cases to 2nd-level support • Close cooperation with internal specialist departments • Support with contract conclusions in basic insurance as well as recognizing additional insurance needs --- Your profile • Commercial basic training or clear KV background • Experience in customer service / internal service, ideally in an insurance environment • German native language in speaking & writing • Other languages (French and/or Italian) are an advantage • Enjoyment of telephone customer contact • Structured, reliable and independent way of working • Willingness to complete the VBV certification (FINMA) --- Working model & framework • Workload: 100% • Place of work: Bern-Bümpliz • Working hours: 2-shift operation approx. 09:00–17:00 • Home Office: 1 day/week after successful probationary period --- What is offered • Structured induction & specialist training • Support with VBV accreditation • Modern working environment • Long-term perspective in a stable environment • Collegial team with clear processes Unsatisfied, underchallenged or striving to discover something new? What are you waiting for? Apply now, unfold your potential and strive for more satisfaction in your profession. I am by your side with my expertise and will accompany you through the entire application process. I look forward to meeting you and am excited to hear your story! MANPOWER AG – Together we shape your future!