Head of SAV Group

Head of SAV Group For over 100 years, our family business has been developing tailored solutions in the construction and installation of elevators. With 130 employees, Ascenseurs Menétrey SA continues to combine tradition, innovation, and proximity. To strengthen our teams, we are looking for a: Head of SAV Group A true link between the field teams and customers, you occupy a central position within our SAV activity. Available and listening, you give direction to your team and accompany them daily in their missions, with a constant goal of quality and customer satisfaction. If leading a team towards a goal, taking on operational challenges, and actively contributing to the success of our company motivates you, then this position is for you. As a group leader, you are in charge of the following missions: Leading and accompanying a team of 13 technicians (after-sales service & special works/repairs) Managing the administrative and human follow-up of your team (hours, vacations, annual meetings, etc.) Monitoring and analyzing performance and quality indicators (failure rate, visit rate, recurring failures, etc.) in order to support the team in achieving its objectives Maintaining close collaboration with our technical-sales team: establishing quotes, managing priorities, customer communication, etc. Providing your support and technical expertise to your team Bringing the safety culture to life within your team by actively contributing to its dissemination, awareness of your team, and application of good QSE practices Actively contributing to the evolution of work processes and skills of your team Occasionally establishing offers to support technicians Your background and talents: You hold a degree in a technical field (mechanics, electricity, automation, ...) and have several years of confirmed experience in the elevator industry You are recognized for your excellent relational skills and ability to lead a team (leadership) Proactive, you take initiatives and make informed decisions Autonomous and organized, you know how to prioritize and manage your time efficiently Calm and thoughtful, you manage the unexpected with pragmatism and efficiency You hold a driver's license We offer you: A stable and rewarding position within a family business with a human scale A work environment based on trust and collaboration, where mutual aid between colleagues is a daily reality A company life framework that is fulfilling, where your ideas are listened to and where you can actively contribute to improvement projects Flexible working conditions, with real attention paid to the balance between professional and private life, including bridges offered on public holidays jpidaffc5fajm jit0624jm jiy26jm