Field Service Engineer

Field Service Engineer (x|w|m) Sartorius is part of the solution in the fight against dementia and many other diseases. Our technologies help translate scientific findings into medicines for patients worldwide more quickly. We are looking for ambitious team players and creative minds who want to contribute to this goal and advance their careers in a dynamic global environment. Become part of the solution too. We look forward to your application. Field Service Engineer (x|w|m) Job Description Become part of our Service Operations team as a Field Service Engineer (x|w|m) and take on an important role in our service area, which ensures the reliable function of our systems at our customers in Switzerland. As a Field Service Engineer (x|w|m), you will support the success of our customers with your technical know-how and contribute to the development of innovative therapies for better health for more people. The position is to be filled in Switzerland. The team looks forward to shaping the future together with you. Grow with us - your tasks Carry out installations, calibrations, and preventive maintenance work on Sartorius devices at customer sites and ensure their long-term operational readiness Support customers through on-site technical support, analyze reported malfunctions, and implement appropriate corrective measures for sustainable troubleshooting Escalate complex technical issues to the responsible support levels and document findings according to defined processes Create complete and precise service documentation, including service reports, time tracking, and expense reports, in the designated systems Consistently adhere to customer- and company-specific health and safety regulations during all service assignments Apply standardized service procedures, quality standards, and guidelines to ensure high service quality and process compliance Your Profile What you bring with you A successfully completed training as an electronics technician (x|w|m), mechatronics technician (x|w|m), or comparable Several years of experience in technical field service, maintenance, or technical support, as well as confident interaction with customers Proven ability for fault diagnosis and troubleshooting in mechanical and electrical systems in a customer-oriented environment Strong communication skills as well as a customer-oriented way of working to convey technical content understandably and professionally The willingness to work flexibly and adapt to changing working hours, as well as a willingness to travel for 4-5 days per week to the customer on-site (including overnight stays) Fluent German and English skills in speaking and writing are required; knowledge of [local dialect] is an advantage but not a requirement Valid driver's license We offer Your Benefits As a globally growing life science company listed on the MDAX and TecDAX, Sartorius offers a variety of advantages: Room for your personal and professional development: Mentoring, talent talks, and internal seminar offerings Help shape things from the start: Comprehensive onboarding including online platform - even before starting, workshops, "Buddy" as a contact person Internal networking: Communities on numerous topics, such as coaching, agile working, and yoga, Business Women Network Attractive conditions: Company car with private use as well as collective accident insurance, home office workplace and home office allowance This position will be filled within Sartorius Stedim Switzerland GmbH We promote diversity and inclusion and welcome applications from people of all nationalities, genders, sexual orientations, religions, age groups, disabilities, and cultural backgrounds. jpid8112b13jm jit0834jm jiy26jm