Client Experience Advisor - Suisse allemand / Allemand /Ang/ FR

Client Experience Advisor Client Experience Advisor - Suisse allemand / Allemand (maternelle)/Ang/ FR H/F Client Experience Advisor - Suisse allemand / Allemand (maternelle)/Ang/ FR H/F Company Description For one of our clients, based in Genève, we offer a position as Client Experience Advisor - Suisse allemand / Allemand (maternelle)/Ang/ FR H/F Activity rate 100% Job Description You are a native Swiss German or German speaker and want to use your language skills (German, French, and English) to serve a demanding clientele within a premium environment recognized for the quality of its customer experience? Your responsibilities Respond to customer requests by phone and email by providing adapted, efficient, and satisfaction-oriented solutions. Be a true ambassador of the customer experience by offering attentive, personalized, and high-quality service at every interaction. Analyze situations with discernment and demonstrate proactivity in finding solutions, in coordination with the different internal departments. Ensure rigorous follow-up of requests and ensure a smooth and consistent experience throughout the customer journey. Collaborate closely with internal teams to ensure rapid and high-quality processing of requests. Ensure a professional and warm welcome for users and customers. Evolve in a dynamic environment requiring excellent computer skills and the ability to navigate simultaneously between several tools and interfaces (customer request management, internal systems, and databases). Work daily on several screens and platforms to analyze information, follow files, and provide precise and personalized answers to customers. Profile sought Holder of a CFC in commerce or equivalent training. You have successful experience in a service-oriented environment, customer relations, or administrative coordination. You master the usual office tools, in particular Excel and Word. Endowed with an excellent sense of organization, you know how to manage several priorities with rigor and efficiency. Autonomous in your work, you also appreciate collaboration and contribute positively to team dynamics. Recognized for your sense of service, your relational ease, and your ability to provide adapted solutions to customers. Work organization Scheduled hours between 8:00 am and 7:00 pm from Monday to Friday, with one evening shift on Thursday until 8:00 pm. Participation in a rotation to ensure presence on certain Saturdays (on average two per month). Exceptional participation in the year-end commercial activity with two Sundays worked in December. Anticipated organization of schedules allowing for a balance between service quality and personal balance. jpid076446bjm jpit0625jm jpiy26jm