Systems Operations Engineer (80-100%)

• 17 October 2026
• 80 - 100%
• Indefinite period
• Glattbrugg

We guarantee the smooth functioning of IT for our clients. An exciting opportunity with a dynamic working environment and attractive benefits.

Tasks ##

• Manage a client portfolio and actively develop their environments.
• Ensure quality of service and the stability of IT infrastructures.
• Identify opportunities for optimization and automation.

Skills ##

• Training in computer science with several years of experience in IT.
• Solid knowledge of Microsoft technologies and infrastructure.
• Ability to work independently and in a structured manner.

We ensure that IT works simply for our clients.

At iSource, we take responsibility for our clients' IT so that they can focus on their core business. We operate, stabilize, and sustainably develop IT environments.

In this role, you occupy a central position: you manage your own client portfolio, actively develop their environments, and ensure that requirements become sustainable solutions.

What makes this role special

• Responsibility for your own client portfolio with direct impact
• Combination of operations, engineering, and client work
• Possibility to actively contribute to the definition of standards, processes, and automations
• Use of modern technologies, including AI, in daily operations
• Close collaboration within the team and with clients on an equal footing

What awaits you with us

Lead Engineer role for your client portfolio

• Main technical responsibility for assigned clients (including as a deputy)
• Overall management and continuous development of IT environments
• Close collaboration with engineering and service management for global client support

Handling client requests

• Analysis, prioritization, and sustainable resolution of incidents, requests, and changes
• Structured analysis of errors and troubleshooting across several system levels
• Ensuring high quality of service and stability of client environments

Direct exchange at the client site

• Occasional interventions directly at the client's premises
• Insight into the actual use of IT environments in professional daily life
• Possibility to understand and develop solutions directly within the client context

Development, standardization & automation

• Identification of optimization potential in client environments and processes
• Standardization of recurring processes
• Automation to increase efficiency and quality

Use of AI in daily operations

• Identification of AI use cases in ticket processing and operations
• Contribution to the design and implementation of automations with the support of AI
• Active development of team working methods through new technologies

Projects

• Participation in projects and autonomous realization of sub-projects
• Support for the introduction of new solutions and services

What you bring

• Training in the field of computer science (system technology / platform development)
• Several years of experience in IT operations or system engineering
• In-depth knowledge of Microsoft technologies (M365, Azure) and infrastructure
• Experience in troubleshooting and managing complex system landscapes
• Initial experience in automation, standardization, and new technologies (e.g., AI)
• Client-oriented mindset and clear communication
• Independent, structured work and a sense of responsibility
• Category B driver's license
• Very good knowledge of German as well as good knowledge of English

What we offer

• An environment where you can take responsibility and contribute actively
• Exciting and varied client environments
• A cohesive team with an active exchange of knowledge
• Space for professional and personal development
• Modern working methods with flexibility and autonomy

Interested?

We look forward to meeting you!

We attach great importance to direct exchange and prefer spontaneous applications.