IT Service Desk Engineer / IT Service Desk Supporter

Tasks that challenge you and make you better every day ##

• Receiving and processing inquiries via telephone, e-mail and ticket system
• Recording and prioritizing disturbances (incidents) and service requests
• Initial analysis and troubleshooting (First Call Resolution)
• Forwarding complex problems to the 2nd level or specialist departments
• Documentation of all steps and solutions in the knowledge base
• User management (e.g. creating accounts, resetting passwords)
• Support with standard installations (software, printers, network access)
• Monitoring of system messages and monitoring tools
• Maintenance and updating of the Knowledge Base with new solutions
• Support of team colleagues

What you bring with you ##

• Technical basics: Basic knowledge in Windows and/or macOS environments, Office 365, network basics
• Customer centricity: Friendly and solution-oriented communication
• Analytical thinking: Investigating problems in a structured manner and narrowing down causes
• Teamwork skills: Working closely with colleagues and higher support levels
• Initiative: Willingness to independently research and try out solutions
• Documentation skills: Creating precise and understandable notes on incidents
• Willingness to learn: Openness to new technologies, tools and processes
• Resilience: Remaining calm even in stressful situations
• Curiosity: Proactively attending training, striving for certifications and bringing new knowledge into the team

With these strengths, you are top for the job ##

You should also apply right now.

Stuck in traffic every day? Home office is an integral part of our corporate culture. Need a break? At UMB, up to 9 weeks of vacation are possible. Always just working? Our great events are known throughout the industry. We do everything to promote team cohesion.

, and learn more about the 1000 reasons to work for the best employer in Switzerland.

As the best employer in Switzerland, we find our new colleagues mostly through recommendations - and otherwise through job advertisements. Therefore, please no dossiers from recruitment agencies, thanks.

Back

!