Team Leader Customer Interactions in Business Field Management (a)

We inspire sustainably -- customers and employees alike. Do you want to successfully develop and take the numerous interactions with our customers as well as the financial coaches to a new level together with your team? Then you are the right person for this exciting leadership position. Team Leader Customer Interactions in Business Field Management (a) Workload 80-100% Location Bern-Bundesplatz How you inspire * Together with the team, you are responsible for the functional leadership and the conceptual further development of topics surrounding customer interaction * Together with your team, you are responsible for ensuring the consistent application of customer journeys around key events as well as the advisory and support process * You consistently drive the strategic change in sales, are responsible for the sales dialogue through targeted measures, and are responsible for transfer coordination and standards as well as exchange formats including success measurement * You design and define future-oriented and differentiating standards regarding advisory aids/tools together with the team and implement them in interdisciplinary teams * You are responsible for the promotion and further development of your employees as well as a positive performance culture to ensure team success What you bring * You have several years of professional and leadership experience in advising on banking topics and have a Bachelor's or Master's degree (or comparable), ideally supplemented by regular further training * You are an empathetic and inspiring personality, bring strong leadership competencies, and possess strong communication and motivational skills * You think in networks, bring extensive conceptual experience, and as a team player, have a confident manner with stakeholders * You think entrepreneurially, have an understanding of the current challenges in customer interaction and in sales, and act in a networked manner * You work in a focused and reliable manner even under high pressure and uncertainty and convince with sound arguments We are committed to you! * Promotion of your individual development needs, temporally and financially * Flexible working models (part-time, job-sharing, home office, annual working hours) * Between 27 -- 30 vacation days per year * Sustainable compensation: no individual bonuses, but profit sharing for all employees * How we treat each other: You-culture - open -- personal -- team-oriented Your BEKB For pathfinders, bridge builders and future shapers: The BEKB Group has a lot to offer you as an employer -- far more than banking. In the Bern/Solothurn region, we advise and support private and corporate customers with innovative financial services. The needs of our customers are always the focus of our daily work. With our IT subsidiary aity AG, we create the right technical prerequisites for this. The well-being of our employees is important to us. We promote young as well as experienced talents in their further development, commit to individual and flexible working models, and pave the way for our employees for [further education and career opportunities](< >). Our open and positive [corporate culture](< >) is in the foreground. Trust, commitment and [sustainability](< >) are firmly anchored with us; [diversity](< >), collaboration and humor are part of our DNA. Your future manager Your manager looks forward to giving you information about your future position, such as your activities and your team: Jörg Ulrich Head of Business Field Management Your contact person from HR We are happy to answer your questions about the application process, your future employment conditions and the BEKB culture: René Schläppi HR Business Partner j4id10424654a j4it1041a j4iy26a