Technical Consultant GED – Doc.SERIES

Technical Consultant GED – JBC Solutions SA Job Description – Technical Consultant GED – 1. Job Identification Job Title: Technical Consultant GED – Department: Installation & Technical Support Field: Electronic Document Management (GED) Solution(s) concerned: Type of contract: CDI at 80% Workplace: Swiss Romandy (headquarters + occasional trips to clients) Level of experience: All levels (junior to senior) – to be specified according to the retained profile Hierarchical supervisor: Installation & Support Manager 2. Context and mission of the job The Technical Consultant GED is responsible for the installation, configuration, data migration, and technical support of the Electronic Document Management solution for JBC Solutions SA's SME clients in Swiss Romandy. He/She ensures the proper functioning of our clients' document environments and contributes to their digital transformation. JBC Solutions SA is an SME based in Swiss Romandy, specializing in the sale, installation, and maintenance of printing and digital solutions. As part of the development of its Electronic Document Management (GED) activity, the company is strengthening its technical team. 3. Main activities Install and configure the solution (servers, client stations, connectors) at clients' sites Configure classification plans, validation workflows, access rights, and archiving rules Carry out data migrations from clients' existing systems Ensure integration with business tools (ERP, messaging, network scanners) Diagnose and resolve technical incidents of level 1 and 2 (telephone and remote support) Train client users and functional administrators in the use of the solution Write technical documentation, installation procedures, and intervention reports Ensure monitoring and evolutionary maintenance of existing installations Carry out occasional on-site interventions at clients' sites in Swiss Romandy Collaborate with the sales team for the technical framing of new projects 4. Responsibilities Guarantee the quality and deadlines of installation and support interventions Ensure customer satisfaction through reliable and responsive technical service Ensure compliance with internal security and data confidentiality procedures Report customer needs and product improvement axes to management Keep technical skills up to date with solution developments 5. Required skills Technical skills Knowledge of Electronic Document Management (GED) systems, ideally or equivalent solution Mastery of Windows Server environments, databases (SQL Server), and networks Notions of scripting/automation (PowerShell, VBScript) appreciated Understanding of document processes and legal archiving (LPD, Swiss standards) Ability to read and interpret technical documentation in French and English Soft skills Customer service sense and excellent relational skills Autonomy, rigor, and organizational sense Analytical and problem-solving skills Good written and oral communication in French; German or English is an asset Team spirit and ability to collaborate with different stakeholders (clients, colleagues, partners) Category B driver's license (occasional trips to clients in Swiss Romandy) 6. Training and experience Training of type CFC computer science, ES technician, Bachelor's degree in management computer science, or equivalent experience deemed sufficient. Previous experience in the printing solutions sector, management computing, or IT technical support is an asset, but not a prerequisite: motivated junior profiles are also considered, with adapted internal support and training. 7. Working conditions Activity rate: 80% Type of contract: CDI Travel: As needed, to clients in Swiss Romandy Tools provided: Company vehicle, laptop, professional phone Training: Internal training and publisher certifications (covered) 8. Evolution prospects The position offers prospects for evolution towards senior consultant functions, technical project manager, or solution specialist, depending on the experience acquired and opportunities within JBC Solutions SA. jpid4894c17jm jpit0728jm jpiy26jm