Coordinator of the Red Cross Alarm

The Fribourg Red Cross (CRF) is a cantonal association founded in 1909, a member of the Swiss Red Cross. With some 160 employees and the support of 500 volunteers, our institution is active in the fields of health, migration and social affairs. We act in particular in favor of all vulnerable people, in respect of the fundamental principles of the Red Cross. In view of the upcoming retirement of the current holder, we are looking for a Coordinator of the Red Cross Alarm As part of home maintenance services, you ensure the coordination and operational functioning of the Red Cross Alarm system, as well as the provision of electric beds. You guarantee a rapid, efficient and structured mobilization of volunteers and interveners, in connection with the beneficiaries, their relatives, the alarm center and internal partners. In the exercise of this function, you receive and process requests, organize interventions, manage the technical and administrative follow-up of equipment and contribute to the continuous improvement of the service. You are the reference interlocutor for logistical and technical questions related to alarms and electric beds. Main tasks: - Receive alarm installation requests and enter information into the software; - Plan installations with volunteers and transmit the necessary information to them; - Ensure intervention follow-up, liaison with the control center and management of technical emergencies or disputes; - Manage local stock, maintenance, recovery, rotation and inventory of equipment; - Organize deliveries of electric beds, follow up on invoicing, debtors, volunteer expenses and statistics: - Participate in coordination sessions with different partners. Required profile: - CFC commercial employee with at least 5 years of professional experience or equivalent training; - Experience in the social field or in a customer service; - French or German as a native language with excellent knowledge of the other language; bilingualism is essential for the function; - Solid organizational skills, sense of rigor and ability to manage priorities; - Ease with common digital tools, in particular Office suite, spreadsheets, e-mail and file management; - Basic technical knowledge of electronic devices, teleassistance, telephony and connections is an asset; - Very good relational skills, sense of listening and diplomacy; - Knowledge of the health-social network and experience with volunteers is desirable. Entry into function - December 1st or to be agreed upon Offers accompanied by a CV, a photo and the usual documents are to be sent to the Fribourg Red Cross until July 24, 2026