Customer Dialogue and Triage Clerk (w/m/d)

Job description Set up job subscription   Customer Dialogue and Triage Clerk (w/m/d) # Customer Service / Bern  / Students & Juniors  / Temporary/ 30% What to expect ## As part of Mobi24 AG, a company of the Mobiliar Group, you will assist and advise our customers in exceptional situations and emergencies in the Contact Center. What you will achieve with us ## You answer calls from our customers outside of the opening hours of the Mobiliar general agencies.   You simply provide information to our customers, carry out address changes, and forward callback requests to the general agencies.    You record insurance claims electronically and undertake further administrative tasks. What you bring with you ## • Ongoing studies or completed apprenticeship • Enjoyment of customer contact as well as strong communication skills • Teamwork skills and independent, customer-oriented way of working • Flexibility and high resilience • Readiness for irregular and sometimes short work assignments (e.g., mornings, midday, evenings until 20:30 as well as on weekends and public holidays) • Fluent German skills as well as good Italian skills. Additional solid French skills are an advantage Work with us ## Your assignment begins from October 2026 or by arrangement and is limited to one year, with the possibility of extension. The workload is 30% in this case. During the summer months, a higher workload is also possible by arrangement.   You can find more about our commitment as an employer below. What we offer ## Social benefits ##### Our family allowances are based on the highest cantonal contributions of the cantons of Bern, Vaud, and Zurich. Further education and development ##### We offer a diverse internal range of courses. We participate in job-relevant further education. Discounts ##### We offer various discounts on events and cultural events as well as a staff restaurant with reduced prices. presentOther terms of employment go\_to\_link Curious? ## Then apply now, quickly and easily, even without a cover letter. Note: We are filling this position without the support of external personnel service providers. Questions about the application Marie D'Onofrio Talent Attraction E-Mail marie.donofrio@mobi.ch Phone Contact 031 389 62 56 Questions about the position Paola Valente Line responsibility / People Lead Phone Contact 031 389 27 34 Learn more ## Our application process ##### How does it continue after the application? We explain how our application process works. Professions ##### Are you looking for an exciting working environment where you can contribute your knowledge and personality? We are looking for employees and managers who fit our values and want to make a difference. Die Mobiliar as an employer ##### Find out what defines our culture and cooperation and discover our terms of employment.