SAP CRM Expert Consultant M/F

• 03 October 2026
• 100%
• Indefinite duration
• Geneva

SAP CRM Expert Consultant M/F

• Full time
• Contract type: CDI

Company description

Talan is an international consulting and technological expertise group, which supports and accelerates the digital transformation of its clients through the levers of technology, data, and innovation.

For more than 20 years, Talan has advised and supported companies and public institutions in the definition and implementation of their transformation and innovation projects in Switzerland and internationally.

Present on 5 continents in 21 countries, the Group, certified Great Place To Work, has more than 7000 employees.

Equipped with a Research and Innovation Center, Talan places innovation at the heart of its development and intervenes in the fields of technological shifts such as Artificial Intelligence, Data Intelligence, Blockchain, to serve the growth of large groups and mid-sized companies in a committed and responsible approach.

By placing -Positive Innovation- at the heart of its strategy, Talan is convinced that it is by serving humanity that technology amplifies its impact on society as a whole.

TalanSuisse #

Job description

We are looking for an SAP CRM7 Expert capable of intervening on the functional, technical, and integration aspects of the solution.

The position requires significant mastery of the SAP ecosystem, as well as in-depth knowledge of CRM7 components and their interactions with SAP and non-SAP solutions.

Main missions

• Participate in the maintenance of SAP CRM7
• Analyze functional needs related to customer relationship management and associated business processes.
• Configure and evolve the solution
• Intervene on the functionalities of :
• Case Management
• Activity Management
• Service
• Social Services Management
• Master Data
• Design and maintain interfaces between SAP CRM7, SAP S/4 and third-party applications.
• Participate in the integration of SAP CRM7 with Microsoft Office and non-SAP solutions.
• Develop or adapt data exchange services.
• Contribute to the securing of flows and integrations.
• Ensure technical and functional support for the implemented solutions.
• Desired experience in the conversion of SAP CRM7 to new SAP solutions (S/4 HANA Services, CX, C4C)

Technical skills sought

SAP CRM

• SAP CRM
• SSM / Social Services Management
• Service
• Case Management
• Activity Management

Environment

• SAP On Premise Solutions
• Cloud Environments
• Cybersecurity applied to SAP integrations

Qualifications

• Ability to intervene on functional and technical subjects.
• Good knowledge of the integration of SAP CRM7 with SAP S/4.
• Desired experience in the conversion of SAP CRM7 to new SAP solutions (S/4 HANA Services, CX, C4C)
• Mastery of integration technologies
• Experience with interfaces with non-SAP applications.
• Ability to work with functional, technical, and business teams.
• Significant experience on the SAP CRM7 solution.

Additional information

Why join Talan Suisse?

• Participate in the growth of a rapidly expanding Data & AI practice.
• Play a key role in the structuring of our Data Management offering.
• Intervene on strategic programs with major Swiss accounts.
• Benefit from an entrepreneurial environment offering autonomy, impact, and evolution perspectives.
• Collaborate with experts in Data, Analytics, Data Governance, and Artificial Intelligence.

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