Technical Support Specialist (100%)

STIEBEL ELTRON has been at the cutting edge of technology since its founding in 1924 and is a leading company in the field of energy-efficient heat pumps. In a dynamic environment, we develop high-tech products and pave the way to a sustainable future. At our headquarters in Lupfig AG, we are looking for a Technical Support Specialist (100%) by arrangement. Is technical support your strength? Do you feel comfortable in a technical environment and maintain an overview even in hectic situations? Then we have the right challenge for you! In a young and lively team, you will support installers and end customers with technical questions and problems regarding our products. With your expertise, your solution orientation, and your enjoyment of customer contact, you will make an important contribution to a first-class customer experience. Teamwork is a top priority for us. What you will do with us * you provide competent telephone support to our installers and end customers regarding technical inquiries in the customer service area * you analyze technical issues and support our customers with telephone problem-solving * you assist our service dispatching with complex cases to process customer inquiries efficiently and sustainably * you reliably monitor the systems of our contract customers using remote diagnosis * you advise our customers on optimization questions regarding STIEBEL ELTRON products. What you bring with you * you have a basic technical training (preferably in the field of heating, electrical, or building services technology) with basic commercial knowledge * proficient German language skills as well as Italian language skills are mandatory * you understand technical matters without problems * resilience and a expeditious way of working are among your strengths * you can handle demanding customers professionally * thanks to your flexibility, independent work and teamwork are equally appealing to you. What makes us unique * Employees come first! You can expect generous social benefits. * Unmistakable! Experience the refreshing spirit in our attractive company headquarters. * Balance is a must! Enjoy the advantages of our work-life balance. * Uncomplicated! We meet on equal terms and value your input. Do you fit with us? Daria Staub, HR Specialist, looks forward to your online application with a photo. Simply fill out our [application form](< >), upload files and send! Thank you for your interest and hopefully see you soon! j4id10397858a j4it0938a j4iy26a